This came closest to Green IT. Conducting an online test which would have otherwise consumed no less than 200 pages and a lot of ink. With the smooth tool- Blog the same students could appear for the exam and their performance could be evaluated. As far as copying is concerned, no one can stop anybody cheating (themselves), and hence that effort is futile.So here are the questions and corresponding answers as comments as appeared by close to 150 students.
So very best of luck for the task.
Questions are:
- Take any two instances from Indian companies where adoption of IT has resulted into a strengthened customer relationship management.
- Depict the cases from Global corporate space where IT has helped towards social or cultural or environmental cause.
- Mention IT failure story of any one leading firm globally depicting the cause of failure and how was it rectified
- Mention two of the largest innovations globally that have leveraged IT? Explain.
- What are the benefits IT could result towards managing Talent?
This is a wealth of learning, in a matter of 24 hours.
149 comments:
Ans 1) Reliance,TATA,Asok Layland are the example of those companies.
Ans 2) Navjyoti,(By: IPS Officer KIRAN BEDI) A Non Profit Organisation deals with the problems of womens,like ill treatment from their husband, beatings, cases of dowry etc. can without reaching to the councellar can mail them their problems & can get the solutions.
Ans 3) billion dollar IT mismanagement at Census Bureau. It was rectified by investigate & analyze the management policies and 2ndly, detailed analysis of the Harris corp's role.
ans 4) Siemens,strategic initiative build global innovation network in the machinery & industril product industry. 2nd is Booz Allen Hamilton's annual study of the world largest corporate R&D spenders find two succes factor:allinging the innovation model to corporate strategy & listeing to customer every step of the way.
Ans 5)The benefits are:towards pluralism & partnership in management development in local govt.
-the changing nature of the work & organisation : implication of human resource management.
-knowledge for decision support
-re engineering.
Ans: 1) The two companies’ wich I have chosen are:
1) Airtel and
2) Wipro.
Ans:2) SOCIAL CAUSE : DELHI POLICE ; On the Delhi police’s portal (www.delhipolice.nic.in) there is a link for the stolen and unclaimed vehicle. Here one can enter details of the vehicle and get the details if any. In some cases this also saves the society from terrorist activities and keeps the citizen safe.
Ans:3)The primarily cause of 02/26/2008/ disturbance has been categorized as human error: a single mistake by a single worker at a single subtension. Florida power & light president Oolivera said we don’t know why the employee took it upon himself to disable both sets of relays.
Ans:4) The major companies iv U.S.and Canada western euro and Japan the spent at least $100million annually or research& development in looking at my entire data and finding.
Ans 5) many organizations claim to differentiate their total rewards approach to meet the needs of specific employee groups but there is little evidence of segmenting rewards approaches bellows senior management.
Employee rarely differentiate there approach to companion between middle managers and the non management employee population wich a concern given the birding role middle managers.
HARSH PARIHAR
ISBR
SEC C
3) South Korean Direct E-mail advertising firm failed because of inattentiveness to testing and implementing.As all the businesses are done through internet, they found direct e-mail advertising is the best way to advertise.The cause of failure was tracked back to the more profound reason such as a less developed national IT infrastructure.They considered to give useful insight in conducting e-commerce in developing countries with less developed national IT infrastructure.
ans-2 IT has helped in globilization which in turn helped in social or political or environmental causes as globilization is a process in which people of the world are unified into a single society and function together and in which all these environmental factor plays a vry vital role.with the help of IT there is emergence of production markets and broader access to a wide range of foriegn product for consumer and companies.globilazation plays a vry important role in political environment as it helps in creation of world govt.which regulates the relationship among nation which is possible through only n only IT.
ans-2 IT has helped in globilization which in turn helped in social or political or environmental causes as globilization is a process in which people of the world are unified into a single society and function together and in which all these environmental factor plays a vry vital role.with the help of IT there is emergence of production markets and broader access to a wide range of foriegn product for consumer and companies.globilazation plays a vry important role in political environment as it helps in creation of world govt.which regulates the relationship among nation which is possible through only n only IT.
5)More than 3 decades ago, Computer & related information technologies were introduced.The application of IT has progressed beyond the use of basic drill & practice software & now includes use of complex multimedia products & advanced networking technologies.The new technologies allowed to think analytically, critically & to work collaboratively.This "Constructivist" approach is one effort which was made easier by technology & perhaps even driven by it towards managing talent.
1.Adoption of IT in any airline or aviation company as in implementation of online booking in Air deccan or kingfisher has definitely strengthed its CRM able to understand its customer through operation,collaboration and analytics. And the next would be a company called Real image media technologies pvt ltd in which they implemented IT in their company called qube cinema an IT enabled service wher there could serve their customers overseas by supplying movie by sitting in their corporate office
Monster.com started it CRM in 1998 and it was sure that it would be a money making strategy. The Massachusetts based job-listings company invested over $1 million in customized software and integrated all its computer systems in an attempt to boost the efficiency of its sales force. These CRM applications had been specially developed to allow Monster.com's sales representatives instant access to data for prospective customers. However, the new system proved to be frighteningly slow-so slow, in fact, those salespeople in the field found they unable to download customer information from the company’s databases onto their laptops. Every time the sales employees tried the machines froze and the IT enabled system was a big flop show and so they have remodeled the whole system. IT literally failed in doing CRM
Sir to answer your question on companies in which innovations which have leveraged IT . The first innovation that comes to me is Google. And every product of Google as in smart Google, google apps, google earth!!! For google as you as IT is business and IT is innovation. The next company which comes to my mind would be Amazon which had launched e books & with their new product of launching Kindle from which we can read blogs, magazines etc in 1 min . And
one virtual company by name sales force.com also with its crm solutions through it a powerful innovation indeed
ANS 1= AIR LINE INDUSTRIES "KINGFISHER" USE OF IT FOR COLLECTING INFORMATION OF EACH CUSTOMER LIKE ADDRESS , E-MAIL , MOBIL NO , NUMBER OF TRAVELING IN WHICH CLASS , WHICH PLACE ETC SO IN FUTURE KINGFISHER CAN GIVE INFORMATION TO THAIR CUSTOMER RELATED TO NEW FLIGHT'S SCHEDULE , FREE FLIGHT HOURS AND OTHER INFORMATION . SO THIS IS THE WAY HOW KINGFISHER TAKE HELP OF IT AND MAKE STRENGTHENED CUSTOMER RELATIONSHIP MANAGEMENT.
SECOND INDUSTRY BANKING INDUSTRIES TAKE HELP OF IT IN ATM MACHINE KEEP EACH AND EVERY INFORMATION OF EACH ACCOUNT HOLDER AND GIVE BENEFIT TO EACH CUSTOMER SO THEY CAN WITHDRAWAL THERE MONEY ANY TIME WITH ZERO ERROR SO THIS IT USE MAKE GOOD RELATION WITH CUSTOMER AND MAKE STRENGTHENED CUSTOMER RELATIONSHIP MANAGEMENT.
ANS 2 =LOOKING TOWARD GLOBAL CORPORATE IT HELP MANY WAYS BUT IN SOCIAL OR CULTURAL IT HELP DIFFERENT WAY LIKE CONTROL OVER POPULATION , AIDS AWARENESS , POLIO DROPS WITH THE HELP OF INFORMATION TECHNOLOGY CORPORATE GIVE INFORMATION TO ALL HUMAN BEINGS ACROSS THE WORLD AND SAVE THEIR LIFES.
ANS 3- TALKING ABOUT GLOBAL FIRM IT FAILURE , ONE COMPANY COME IN MY MIND AND THAT IS "WAL MART" IN CHINA "BEIJILG" THEY TAKE HELP OF IT IN SUPPLY CHAIN THEN ALSO IT FAIL BECAUSE WITHOUT KNOWING THE CULTURE OF CHINA SO THEY FAILED IN CHINA , THEY RECTIFIED BY GETTING NO RESPONSE FROM CHINESE PEOPLE.
ANS 4- TWO LARGEST INOVATION IS FIRST IS "TELEPHONE" SECOND IS "COMPUTER" WITHOUT TELEPHONE ORAL COMMUNICATION IS NOT POSSIBLE, ANS WITHOUT COMPUTER VISUAL & WRITTEN INFORMATION IS DIFFICULT.
ANS 5- ACCORDING TO ME IT IS MOST IMPORTANT TOOL FOR MANAGING TALENT. ILL TAKE LIVE EXAMPLE "MY SELF AZAM KHAN PATHAN TAKING USE OF GOOGLE , WIKIPEDIA FOR INCREASING KNOWLEDGE , AND BOTH ARE FULL IT BUSSINESS SO MANEY TALENT COME BECAUSE COLLECTING INFORMATION FROM BOTH THE SITE SO IT HELP AND BENEFIT TOWARDS MANAGING TALENT.
ANS 1= AIR LINE INDUSTRIES "KINGFISHER" USE OF IT FOR COLLECTING INFORMATION OF EACH CUSTOMER LIKE ADDRESS , E-MAIL , MOBIL NO , NUMBER OF TRAVELING IN WHICH CLASS , WHICH PLACE ETC SO IN FUTURE KINGFISHER CAN GIVE INFORMATION TO THAIR CUSTOMER RELATED TO NEW FLIGHT'S SCHEDULE , FREE FLIGHT HOURS AND OTHER INFORMATION . SO THIS IS THE WAY HOW KINGFISHER TAKE HELP OF IT AND MAKE STRENGTHENED CUSTOMER RELATIONSHIP MANAGEMENT.
SECOND INDUSTRY BANKING INDUSTRIES TAKE HELP OF IT IN ATM MACHINE KEEP EACH AND EVERY INFORMATION OF EACH ACCOUNT HOLDER AND GIVE BENEFIT TO EACH CUSTOMER SO THEY CAN WITHDRAWAL THERE MONEY ANY TIME WITH ZERO ERROR SO THIS IT USE MAKE GOOD RELATION WITH CUSTOMER AND MAKE STRENGTHENED CUSTOMER RELATIONSHIP MANAGEMENT.
ANS 2 =LOOKING TOWARD GLOBAL CORPORATE IT HELP MANY WAYS BUT IN SOCIAL OR CULTURAL IT HELP DIFFERENT WAY LIKE CONTROL OVER POPULATION , AIDS AWARENESS , POLIO DROPS WITH THE HELP OF INFORMATION TECHNOLOGY CORPORATE GIVE INFORMATION TO ALL HUMAN BEINGS ACROSS THE WORLD AND SAVE THEIR LIFES.
ANS 3- TALKING ABOUT GLOBAL FIRM IT FAILURE , ONE COMPANY COME IN MY MIND AND THAT IS "WAL MART" IN CHINA "BEIJILG" THEY TAKE HELP OF IT IN SUPPLY CHAIN THEN ALSO IT FAIL BECAUSE WITHOUT KNOWING THE CULTURE OF CHINA SO THEY FAILED IN CHINA , THEY RECTIFIED BY GETTING NO RESPONSE FROM CHINESE PEOPLE.
ANS 4- TWO LARGEST INOVATION IS FIRST IS "TELEPHONE" SECOND IS "COMPUTER" WITHOUT TELEPHONE ORAL COMMUNICATION IS NOT POSSIBLE, ANS WITHOUT COMPUTER VISUAL & WRITTEN INFORMATION IS DIFFICULT.
ANS 5- ACCORDING TO ME IT IS MOST IMPORTANT TOOL FOR MANAGING TALENT. ILL TAKE LIVE EXAMPLE "MY SELF AZAM KHAN PATHAN TAKING USE OF GOOGLE , WIKIPEDIA FOR INCREASING KNOWLEDGE , AND BOTH ARE FULL IT BUSSINESS SO MANEY TALENT COME BECAUSE COLLECTING INFORMATION FROM BOTH THE SITE SO IT HELP AND BENEFIT TOWARDS MANAGING TALENT.
ANS 1= AIR LINE INDUSTRIES "KINGFISHER" USE OF IT FOR COLLECTING INFORMATION OF EACH CUSTOMER LIKE ADDRESS , E-MAIL , MOBIL NO , NUMBER OF TRAVELING IN WHICH CLASS , WHICH PLACE ETC SO IN FUTURE KINGFISHER CAN GIVE INFORMATION TO THAIR CUSTOMER RELATED TO NEW FLIGHT'S SCHEDULE , FREE FLIGHT HOURS AND OTHER INFORMATION . SO THIS IS THE WAY HOW KINGFISHER TAKE HELP OF IT AND MAKE STRENGTHENED CUSTOMER RELATIONSHIP MANAGEMENT.
SECOND INDUSTRY BANKING INDUSTRIES TAKE HELP OF IT IN ATM MACHINE KEEP EACH AND EVERY INFORMATION OF EACH ACCOUNT HOLDER AND GIVE BENEFIT TO EACH CUSTOMER SO THEY CAN WITHDRAWAL THERE MONEY ANY TIME WITH ZERO ERROR SO THIS IT USE MAKE GOOD RELATION WITH CUSTOMER AND MAKE STRENGTHENED CUSTOMER RELATIONSHIP MANAGEMENT.
ANS 2 =LOOKING TOWARD GLOBAL CORPORATE IT HELP MANY WAYS BUT IN SOCIAL OR CULTURAL IT HELP DIFFERENT WAY LIKE CONTROL OVER POPULATION , AIDS AWARENESS , POLIO DROPS WITH THE HELP OF INFORMATION TECHNOLOGY CORPORATE GIVE INFORMATION TO ALL HUMAN BEINGS ACROSS THE WORLD AND SAVE THEIR LIFES.
ANS 3- TALKING ABOUT GLOBAL FIRM IT FAILURE , ONE COMPANY COME IN MY MIND AND THAT IS "WAL MART" IN CHINA "BEIJILG" THEY TAKE HELP OF IT IN SUPPLY CHAIN THEN ALSO IT FAIL BECAUSE WITHOUT KNOWING THE CULTURE OF CHINA SO THEY FAILED IN CHINA , THEY RECTIFIED BY GETTING NO RESPONSE FROM CHINESE PEOPLE.
ANS 4- TWO LARGEST INOVATION IS FIRST IS "TELEPHONE" SECOND IS "COMPUTER" WITHOUT TELEPHONE ORAL COMMUNICATION IS NOT POSSIBLE, ANS WITHOUT COMPUTER VISUAL & WRITTEN INFORMATION IS DIFFICULT.
ANS 5- ACCORDING TO ME IT IS MOST IMPORTANT TOOL FOR MANAGING TALENT. ILL TAKE LIVE EXAMPLE "MY SELF AZAM KHAN PATHAN TAKING USE OF GOOGLE , WIKIPEDIA FOR INCREASING KNOWLEDGE , AND BOTH ARE FULL IT BUSSINESS SO MANEY TALENT COME BECAUSE COLLECTING INFORMATION FROM BOTH THE SITE SO IT HELP AND BENEFIT TOWARDS MANAGING TALENT.
This is a well known fact that eventhough crm is not IT but still implementation of IT can lead to crm.instance could be that of infosys where DominoTrack provides full analysis for company sales and marketing management. The product displays data essential for the successful management of sales teams and of marketing activities. Information such as sales forecasts, accounts by salesperson, lead analysis and details of mailshots, faxshots and all quotations relating to the customer and prospect base.another instance could be og The new center will support Cognizant's North American customers in a similar time zone, leverage techno-functional and lingual capabilities available in the region to service global customers, and provide a base with deep local insights for Cognizant to service customers in South America.
When i think about managing talent through IT knowledge management comes into my mind where in knowledge of people is managed through IT where operation collaboration and analytics of information is done in the company. And when it comes to any game the game you play is recorded and IT makes u to see the replay and manage ur talent.You can manage talent when it comes to training pilots and managing talent by giving them palmtops or some kind and post online new training or any of that kind!
4) first largest innovation would be yahoo, they innovated yahoo maps, yahoo mail checker, yahoo widget gallery etc through use of IT.
Second innovation would be eBay. eBay has built an online person-to-person trading community on the Internet, using the World Wide Web. Buyers and sellers are brought together in a manner where sellers are permitted to list items for sale, buyers to bid on items of interest and all eBay users to browse through listed items in a fully automated way. The items are arranged by topics, where each type of auction has its own category.
eBay has both streamlined and globalized traditional person-to-person trading, which has traditionally been conducted through such forms as garage sales, collectibles shows, flea markets and more, with their web interface. This facilitates easy exploration for buyers and enables the sellers to immediately list an item for sale within minutes of registering.
Several weeks ago my Honda EU30is Generator stopped producing electricity and started smoking. After taking it to the shop, it had to be sent back the generator experts who then had to replace both the Stator & the Inverter - which was very expensive.Although the unit was over two years old, it had very little usage, probably about 100 hours in total. It is used as a backup in our cottage that we occasionally visit. The cottage is powered by solar and wind and very rarely requires additional power from the generator. It was told by the generator experts that the problem could have been caused by running the unit in Eco mode. The unit mostly ran in Eco mode because It was understood from the manual that it was the correct mode to use if It was not used a large amount of power from the generator (most of the generator use would be drawing about 1.2Kw or less).
1)Indian Railways is the first Govt.company to use IT to enhance customer relationship.Inspite of being a Govt.company people increasingly started to deposit their trust after IT implementation.Long queues were reduced to seconds of online booking.E-booking,e-tickets
& real time train schedules are catered to the customers.
BSNL is yet another example,a major stake of which the Govt. holds.The detailed bills,Calling cards,computer assisted customer care,online billing/bill payment were a major break-through in India;where customers were considered to be headache!
1 ans:-1.Dr Reddy's Laboratories:- this company used sales force automation tools for his MR. in 2004 & this effects its turnover. this application with help of Acer.
2.ICICI Lombard & bank:-this company use CRM application for claiming the faster& for retention of customer.After this they vanish their customer helpine.
3. the big failure of CRM application is in MC Donald. the CEO of this company apply CRM on a big bang basis. this is correct apply on a smaller part & saw the results &if any change then apply
4.IT become the bussiness for many company with the help innovation eg. GOOGLE,
IT help to increase the business globelly .we can share information any parts of world. eg WAlMART ,BOEING
2.IT helps in predict the weather Eg. if their is a strom in sea it inform to fiherman
IT helps in exchange of ideas through net this help to understand the culture of different countries.
5 IT helps in managing talents by providing the right information about the person in this the technologies we used is PROFILE-XT.
another tool for managing talent is PROFILE PERFORMANCE INDICATOR.
Ans 1.
KingfisherAirlines provides low cost air tickets to frequent fliers.
ITC established e- choupal to maintain better relation with rural customers
1) Indian railways and all Banks has been using IT from quite sometime which has strengthened Customer relationship management.As same customers are expected every time that customer need not tell his complete details but just the name if entered can give the full details of the customer.
there are many such innovations that leverage IT but two among them who very succesful innovations,one of them is GOOGLE,without has penetrated into lives like anything and the other one is ONLINE BILL PAYMENT which has helped saving time to a large extent remaining in his own comfort level.
The two largest innovations glaobally that have leveraged IT are:
1)B2C INNOVATION FOR B2B
a)add a human touch when automated online interaction-B2C consumer services has long been driving user interface innovation since ease of use is critical to adoption.With natural language processing have delvered superior customer experience and tangible cost savings in B2C customer services.
2)B2B INNOVATION FOR B2C:
a)provide value based service -providing value based services to customer based on their value to business is high impact best practice of IT used in B2B environment.
b)promise service levels and deliver on time.
c)dizitize and integrate paper based communication.
4)The SCM & CRM applications shall be considered a catalyst for the leverage of IT.Every process,Downstream(Company-Suppliers) and Upstream(Company-Consumers) requires IT in each step.Information is captured from operations,collected,collaborated and analysed with the help of this technology.
Google is the One of the greatest example of Innovation that has leveraged IT upto such an extent.Before IT was considered to be just an enabler,but Google has made it business.people depend on Google so much,that it is considered to be a reliable source of information.IT is a vital part of day-to-day life.
1)a)TATA motors utilises the siebel CRM solution to enchance better service.As TATA motors has more than 500 service centres,customers can drive their tata car's to any service centre anywhere in india and their service specifications for their cars would be met even though the car had been serviced in a particular state in india.The customer need not mention every time about what is required to be done.
b)Reliance is one of those companies who have successfully implemented CRM.Reliance retail uses a sophisticated crm solution to keep track of its inventory and its supply chain.
2)Bank of america due to a failure in the IT system lost control over several billion dollars of trust account.But, eventually all the money was found in the system itself.Due to this small hitch the bank faced huge losses as the customers withdrew all their amount.This problem was rectified by using a more robust IT system which could keep track of the inflow and the outflow of money.
3)a)FEDEX came out with KING COURSE which could print huge hoardings.The customer could be in any part of the world,he just has to email the content and he would get the printouts within the prescribed time.
b)FEDEX,again used IT to track the various goods which were moved all across the globe.FEDEX used GPS systems to track its fleet of trucks.
4)Automobiles of the future would run on fuels other than petroleum.IT systems like GPS,AFC(automatic fuel control),energy efficient designs,climate control etc are being developed for environmental causes.
ANSWER 1
INDIAN RAILWAYS
STATE BANK OF INDIA
ANSWER 2
IT HELPED IN THE VOTING OF THE SEVEN WONDERS OF THE WORLD. THE VOTING WAS DONE THROUGH SMS AND ONLINE.
ANSWER4
KONIKA MINOLTA DEVISED BAR CODE SCANNER WHICH CAN BE ATTACHED TO THE TECHNICIANS MOBILE AND THE RECORD CAN BE KEPT OF SERVICE TIMINGS AND INVENTORY REPORTING.
GODWIN PROCTER REPLACED SPREADSHEETS WITH WEB BASED APPLICATIONS SO AS TO PROVIDE STAFF AS PER CLIET NEEDS.CONCEPT OF iSTAFF.
ans5-over the past 20 yrs most corporation have embraced a variety of initiatives for increasing efficiency,increasing profits and ensuring quality.HRMS turns to be the focus for initiative and research to help improve the availabilty of needed talent and the overall quality of talent.technology ultimately freeeze and informs u.it takes away administrative chores and does the routine better. it gives information neede for making better decision.buying and implementing HRMS tools is essential.an HR without HRMS and talent management system is a walk in the dark with a small candle.
2)Infosys is a large player in Global corporate space that continuously performs Corporate Social Responsiblity.It's not-for-profit trust "Infosys Foundation" supports programs & organizations for destitute,rural poor,mentally challenged and economically disadvantaged people.
Infosys Foundation also preserves dying arts and forms.
Infosys with its "Computers@Classroom" initiative has donated systems to institutions.
Satyam,MNC of Indian origin, plant trees as a tribute towards the Mother nature.
Above all,the 2-tier and 3-tier cities like Chennai & Hyderabad has turned into a global space just because of the impact of IT.
ANS5.SIX OUT OF TEN NEW COLLABORATIONS-RELATED IT PROJECTS WILL INCORPORATE SUPPLIER,PARTNER,& CUSTOMER PERSONNEL,HERALDING A MOVE AWAY FROM THE TRADITIONAL,CLOSED,INWARD-LOOKING ORG TO MORE OPEN,COLLABORATIVE &INNOVATIVE ENVIRONMENT.FOR EG.FORD MOTOR COMPANY LAUNCHED THE GO!GLOBAL MARKETING NETWORKTO BRING TOGETHER DISPARATE EMPLOYEES IN MULTIPLE LOCATIONS AND FOSTER COLLABORATIONS AND SHARED WOTKING PRACTICES.
dear sir,
these five questions are really mind opened for me because all the five questions are relevant to CRM,IT AND INNOVATIONS.
i will learn a lot from these questions.
thanks
dinesh kumar
1) There is no company in the world without the implementation of IT.IT plays the most significant role in each sector.Customer relationship is one of the most important thing to be taken care of.Without satisfying the customers no company can sustain in the field.
To take the case in India,Indian Postal Service and Indian Airlines are two companies which have strengthened CRM by the adoption of IT.
Indian Postal Service serves its customers in the best possible manner.It introduced speed post system which helps the customers to send any product otherthan letters.Any solid product can be send through speed post at much safety and at moderate cost.The option of tracking the item is one of the best feature of this.The customer is able to know the current status of the item and why the delay has been occured.And also the customer is also in a position to post his/her complaints or suggestions to the Post Master.By all these facilities provided by the Company,the customers are being satisfied and is successful in its operations.
The next is the Indian Airline Industry.This was the first mover in the aviation industry to implement IT.Customers for Airline Industry is so huge and if one company does not satisfy its customers,then they will shift to their competitor.And Indain Airlines have implemented IT in such a way that the customers are benefitted in so many ways.
They introduced online services which saves the time of the customer as well as is cost benefit both to the customer and the company.The customers are able to check availabilty of tickets,choose seats,book tickets,cancelation of tickets etc. And thus the relationship between the company and customers is being strong.
So taking customer as the vital factor companies should work for their satisfaction which inturn benefits the company.
ANS4.APPLE'S MACHINE ARE ON THE MARCH.APPLE'S iPHONE IS CONTINUING TO GOBBLE UP THE SMART PHONE MARKET.APPLE PC'S AND NOTEBOOK COMPUTERS-ARE TEARING OFF BIG GOBS OF THE PC MARKET.EVEN APPLE'S LEAST SUCCESSFUL TV-HAS RIVALS.
AND IBM BUYS YOUR EXPERTISE & THOUGHT LEADERSHIP IN YOUR INDUSTRY.THE BROADCAST,DEEPEST,MOST OPEN SOA PORTFOLIO.THE RIGHT TOOLS TO BUILD SOA SKILLS THROUGHOUT YOUR ORGANISATION.
ANS3.A GIANT AGRICULTURAL CO-OPERATIVE.TRIVALLEY BOUGHT AT LEAST $6 MILLION WORTH OF ERP S/W & SERVICES FROM ORACLE IN 1996.NONE OF THE S/W WORKED AS PROMISED,SOME OF IT COULDN'T EVEN BE INSTALLED ON TRI VALLEY'S DEC ALPHA H/W,THE CO-OP CLAIMED IN A $20 MILLION LAWSUIT FILED IN FEB.TRIVALLEY STOPED USING ORACLE S/W &STOPPED PAYING THE VENDOR.ORACLE COUNTERSUED FOR BREACH OF CONTRACYT.TRIVALLEY FILED FOR BANKRUPTCY PROTECTION IN JUL.ORACLE DENIES ALL CLAIMS.
1) Tata Infotech Education recently announced its foray into the IT-enabled services market by launching the CRèMe (Customers Management e-Management Experts) programme. CRèMe strengthens Tata Infotech Education’s position as a provider of training which is both in line with industry requirements as well as creates student careersThe company is eyeing the fast-growing call centre market with the introduction of this comprehensive and highly specialised programme.
3)the hersey food corporation, pennsylvania,candy manufacturer,was a total failure, when it decided to install SAP AG'S R/3.A 4 year project was implemented in only 3o months in an effort to begin reaping the benefits of the new system as soon as possible.But it gained success as they worked out the problems with the original deployment & pusued an upgrade of the ERP system to a 20ew R/3version in july 2001.by may 2002 the project was completed at a cost 20% under budget & without any of the order processing & product shipment disruptions that marred $112million roll out in 1999.
5)Talent management solutions produce better results collectively as opposed to
being executed in isolation, either by business process or technology. Oracle’s PeopleSoft Enterprise talent management solutions integrate together with the broader HCM application solution base. This allows
users to achieve a complete talent
management lifecycle as well as broaderbenefits from strategic initiatives.
Ans 1. CRM has helped ICICI Prudential Life insurance to capture five lakh customers through effective event-based marketing and lead tracking to cross- and up-sell products.
Shopper�s Stop uses its BI (Business intelligence) platform for CRM analysis and operational performance analysis for its retail formats that helps them have tremendous potential to deliver the right value and provide the required information to these organisations.
Ans 2. Beside corporates IT has helped lot towards the social causes like in Health and hospitality management
1. Web based patient information.
2. IT support demonstrate projects of advanced and helps in making strategic and evidence based
medicine projects.
3. IT establishes an electronic patient Data and Core analytics like Reporting, data visulization
Ans 3. Sir i am not too much sure but i think 1. evoution of
E-commerce and 2. Use of IT in CRM leveraged IT most.
Submitted by- Karan Jaiswal
SEC(B) AMU
QUESTION.1.reliance-has opted IT. it created strong customer relationship forward and now it is taking the firststep forward under the alliance with HTC-it will provide microsoft to reliance communication and mobile consumer internet devices.
2.Bharatiairtel-bigest wireless operator and world's faster growing market for mobile phones,it has established CRM by using IT.
QUESTION -2-nokia,it is the one of the largest and most manufactures company, what IT playing a vital role in nokia like-control overthe process and keep costs down.
Google-created best realationship among the business and globally dispersed online population looking for news, informations,13 ways to collaborate.
QUESTION-4- ATM is one of the most innovation in the IT global which has leveraged IT. (the power to influence) and
e-Library through which we can search anything regarding to books.
so these two are largest innovation in the global IT.
QUESTION-5-Benefits of IT toward managing talent are.i)-it build customer relationship.
ii)it cuts walls of organization problems.
iii)it reduces costs and helps in innovation.
iv )it creats compititors and gives global business opportunities to tap it.
V)communocation crucial.
Vi)it provides new way of companies and also keep brand and values.
QUESTION-3-example of failure cmpany-- southland,revco etc retail companies.
why they failed ( they rectified)
1. they do not reveal
2. a maximum value of a calculated
3.climate change
4.allocating responsibility.
thanks Dinesh kumar bishnoi
Mumbai Dubba vala is the classic example of CRM in which they use to send thoudsnds of boxes without any confusion regrading customers.
HCL & kana ICARE is also providing the extensive CRM Application in India.
Sir for 2nd question and my last question. IT leverages and helps for social , environmental and cultural cause. Lets take Google chat, facebook or orkut for instance it so helps in cultural cause. It makes people of two different meet , make friend ship etc. When we chat on any socio networking site as in make friends we dont see his culture . These things make us feel we are under the same roof. Social causes it definitely does help in doing charity services. WE often get mails of some one suffering and please do help them by passing on this message. IT is a big leveller and it sends message across or conveys a social message that any corporate or non charitable organisation wants to say with respect to any help or drunken driving etc.... IT is also a big enabler when it helps corporates in preaching about environmental factors as in global warming too...
Talent Management is the end-to-end process of planning, recruiting, developing, managing, and compensating employees throughout the organization. The 4 pillars of talent management are: recruiting, performance management, learning management, and compensation. Talent management solutions relieves the stress of writing employee performance reviews by automating the task and using your exact workflow. Organizations can establish and communicate critical corporate goals, measure employee performance improvement, and ensure that all levels of the organization are aligned – all working towards the same goals.
Ans 5. IT could result toward managing talents: IT help to instruction has progressed beyond the use of basic drill and practice software and people communicated effectively about complex process. people worked well collaboratively and share experise spontaneously. IT also help to solving greater problem and increase critical thinking skills.
IT provide infromation to all department to manage properly and to provide informaton to improve talents.
Que-1----- Country automobiles, one of the India’s largest and fully integrated automaker.
Colgate-Palmolive pvt. India ltd. one of the India’s largest FMCG company.
Ans 1. when customer buy any product on the store of reliane fresh In operational they capture the data related to customer who is our customer and what he is buying. They transfer the all information to the main office with the help of IT and last they analysis of all the data this data help to personalize communicaton to the customer.
When a person goes to TVS showroom for serviceing this vehicle they collect all the information for customer and send all the informaton to our inter office with the help of IT. The back office person analysis the data and collect the feedback.
Que-2-------drishtee(dhristee.com) was set up to create and implement a sustainable platform of entrepreneurship for enabling the development of rural economy and society through the use of IT.
Tarahaat—it is an internet portal supporting a network of franchised village internet centres in rural india.
Que-3---------Apple computer one of the greatest failure to achieve potential. It was agile company.
In apple they were busy in doing innovation continuously without knowing the desire of customer. First they should know whatever technology wee are using in or product, it will be accepted by customer or not. Becoming so much agile it should know product price is value based or not, it leverages the impact of its people.
Apple was just implementing its ideas and launching product but customer were unable to understand its products, they should implement need analyser / buying advisor.
Other company was “Aviall Inc.”
sir i would like one more incident on how IT had failed in a company and how was it rectified. It is an indian company and the comapny i worked. This has both CRM and it failure in it. IT had installed a CRM software to CRM and leverage CRK through IT. But it literally failed because they thought technology = IT = CRM. But soon they realised that IT and technology are just an enabler and they made the comapany customer centric and IT became a leveler in CRM and helped them understand their customer better
Que- 4---------nokia---- before launching a set they always gives set to a group of people and see the every activity of user through a hidden camera, after analyzing it NOKIA launch the set.
Lufthansa---it launched the Lufthansa mobile initiative, which aimed to provide all pilots with notebook compters.
Que-5--------Through the use of IT we can keep the record of any employee and analyze after a period what change he/her made during this period. If employee is value added retain it otherwise weedout.
----- it helps in two ways---1—operations support system (support of business operation) 2---management support system (support of managerial decision making)
i would like to add few things to the 5th question. IT manages talent in the media industry ie entertainment industry, what we see in the movies and behind the scenes too
For the first question i would like to add one more instance where IT has helped strengthed crm in Railways like anything. People can book tickets from their house instead of standing in the queue
And for the largest innovations where IT had leveraged would be stumbledupon.com, bloggers.com where IT has leveraged innovation and it is innovation~!!
1) Reliance & Infosys
2)To help them understand electricity demand prices, JEA deployed "smart" meters that record customer
usage data more frequently than traditional meters and integrated the data with systems used to manage
outages and forecast demand. Customers get more accurate bills and when outages occur, JEA can pinpoint
the cause and restore service faster. Customer satisfaction has improved 30 percent since the Meter Data
Management System was deployed, and the initiative is expected to save as much as $15 million each year.
4) Mobile phones:-
Aeroplanes:-
5)a:-Flexibility
b:-expansion
c:-growth
d:-CRM
e:-HRM
Ans4- Fedex new concept new priniting unit the example of innovation in which any one can send holding through this unit.
Dell is also the classical example in whcih any one can configure his PC,Laptop according to his choice & he can get his product within 7 days
There are may cases in which IT helped a lot to solve the problem suh as Pepsi Pesticide case in which they have shown varius visual picture regarding the quality of their product methodology of manufacturing etc.
In Aids awareness programme IT helped a lot to create awareness among the population.
Ans:2) SOCIAL CAUSE : DELHI POLICE ; On the Delhi police’s portal (www.delhipolice.nic.in) there is a link for the stolen and unclaimed vehicle. Here one can enter details of the vehicle and get the details if any. In some cases this also saves the society from terrorist activities and keeps the citizen safe.
Ans:3)The primarily cause of 02/26/2008/ disturbance has been categorized as human error: a single mistake by a single worker at a single subtension. Florida power & light president Oolivera said we don’t know why the employee took it upon himself to disable both sets of relays.
Ans:4) The major companies iv U.S.and Canada western euro and Japan the spent at least $100million annually or research& development in looking at my entire data and finding.
Ans 5) many organizations claim to differentiate their total rewards approach to meet the needs of specific employee groups but there is little evidence of segmenting rewards approaches bellows senior management.
Employee rarely differentiate there approach to companion between middle managers and the non management employee population wich a concern given the birding role middle managers.
Ans: 1) The two companies’ wich I have chosen are:
1) Airtel and
2) Wipro.
Ans:2) SOCIAL CAUSE : DELHI POLICE ; On the Delhi police’s portal (www.delhipolice.nic.in) there is a link for the stolen and unclaimed vehicle. Here one can enter details of the vehicle and get the details if any. In some cases this also saves the society from terrorist activities and keeps the citizen safe
1.The first example where IT has strengthened the CRM is TECH Mahindra,it has been chosen to support and maintain a CRM sloution(using CRM software)for tier-I telecom operator.This will provide client with a platform to position itself as customer focussed org enabling cross selling to custmer within short span of time.
the other best example is of jet airways.it has launched IVR based payment and ticketing services. more specifically the airline along with telecom major HUTCH,had launched M-ticketing for airlines booking for hutch customers who are also jet frequent flyers
2. General Motors with help of IT promotes environmental causes. It is employing variety of technologies that utilises alternative fuels like E85 ethanol as well as technologies that use electricity to power vehicle.
3. the case where IT failed is british airways. the problem basically lies in baggage system that led to problems like cancelled flights, lost bags etc.the lesson the airport authorities learned is that they need suppliers to maintain the softwae quality by putting in place rigourous research development.
4. The concept of CRM which give industires insight to be more customer centric rather than PC
Instances from Indian companies where adoption of IT has resulted into a strengthened customer relationship management.......
Aviva uses CRM to insure success
The insurance company has integrated its customer-facing departments using Talisma’s e-CRM suite.
Benefits for Aviva
Aviva’s entire sales and marketing operations have been integrated through the deployment of the e-CRM suite. The customer service team at Aviva has successfully leveraged it to provide superior service across multiple channels.
Aviva can share real-time customer information across its customer-facing departments across locations.
It has facilitated the timely analysis of the company’s sales and marketing initiatives, thus helping Aviva modify its products and services to the tastes and requirements of customers.
Tata Motors deploys Siebel CRM
Tata Motors (NYSE: TTM), India's largest and only fully integrated auto maker, and Siebel Systems, Inc. (NASDAQ: SEBL), a leading provider of business applications software, today announced that Tata has deployed Siebel Automotive, a customer relationship management (CRM) solution, to enhance customer service, strengthen dealer relationships, and improve operational efficiency and effectiveness.
Mahindra & Mahindra used crm with
the help of IT and it is getting suceess so for. it made close contact with the end customer to built brand loyalty. it cover marketing pre-sales,sales ,service.
it used IT to enhance customer satisfaction by collecting database with use of SAPsystem
2.ENVIRONMENTAL INITIATIVE IN PHILLIPINES-BANTAY USOK:BANTAY USOK projectis an initiative of ABS-CBN foundation in partnership with the land transportation office(the national agency responsible for vehicle registration).Here smoke belching vehicles could be reported via world wide web,fax,phone or mobile.After aggressive liberalisation of telecom sector in 1990's,the thought to nurture a developement oriented society,people cented information society could be realised.This initiative helped to cover the environmental issues like illegal logging,illegal commercial and dynamite/cyanide fishing,garbage burningand dumping of hazardous wastes.
3.IT FAILURE:PROJECT JETSTREAM IN QUANTAS AIRLINES-In February, 2008, Qantas canceled Jetsmart, a $40 million parts management system implementation.It was regarded as an important first step in the company’s investment in new information technology systems to drive its maintenance, repair and overhaul operations.REASONS OF FAILURE-(a)Complicated legacy application infrastructure(Quantas started it's long term upgrade and modernisation plan only after the company's IT infrastructure had become complex and unwieldy).(b)Dysfunctional relationship with software users (the software was poorly designed and difficult to use, and engineers didn’t receive sufficient training).(c)complex technical infrastructure.(d)outdated legacy systems(e) leadership that didn’t understand basic IT issues and (f)union problems.
4.Two of the largest innovations globally that have leveraged IT:
(A)JUST IN TIME INVENTORY:eg. DELL:low or zero inventory has a great effect on Dell's overall performance.Since computers depreciate at a very high rate. Sitting in inventory, a computer loses a ton of value.This means that for every 7 days a computer sits in Dell's warehouses, the computer loses 1% of its value.so what DELL does is,when a customer orders a computer,through it's well manged IT system ,it collaborates with the suppliers and thus the product is assembled at the same time and delivered.
(B)VIRTUAL RETAIL WEBSITES:eg.Amazon.com, Inc. operates retail Web sites, as well as provides programs that enable third parties to sell their products on its Web sites in North America and internationally. It sources and sells a range of products under various categories, such as books; electronics and computers; toys, kids, and baby; sports and outdoors; movies, music, and games; home and garden; apparel, shoes, and jewelery; tools, auto, and industrial; digital downloads; grocery; and health and beauty. The company’s retail Web sites include amazon.com, amazon.ca, amazon.de, amazon.fr, amazon.co.jp, amazon.co.uk, shopbop.com, endless.com, and the Joyo Amazon Web sites at joyo.cn and amazon.cn. Amazon.com, through Amazon Services, offers programs that enable sellers to sell their products on its Web sites; allow customers to shop for products owned by sellers using its features and technologies; and allow individual customers to complete transactions that include multiple sellers in a single checkout process.
5.It wasn't long ago when growing a business meant increasing headcount.Today, the management of human capital is actively evolving from the limited personnel function of the past,new human capital management (HCM) processes and systems are being identified and deployed, and those processes need to integrate in real time across a wide array of business activities.As per Joanne Jackson, Information Management Project Manager, HR Systems for Florida Power and Light,her company's objectives has moved from paper to online performance appraisals and gain efficiencies in performance management. FPL implemented an efficient electronic performance-management system using SAP objective settings and appraisals. Business benefits include being able to conduct departmental performance planning better, allowing managers to better align pay and performance and easily monitor the status of employee performance appraisals.
2.ENVIRONMENTAL INITIATIVE IN PHILLIPINES-BANTAY USOK:BANTAY USOK projectis an initiative of ABS-CBN foundation in partnership with the land transportation office(the national agency responsible for vehicle registration).Here smoke belching vehicles could be reported via world wide web,fax,phone or mobile.After aggressive liberalisation of telecom sector in 1990's,the thought to nurture a developement oriented society,people cented information society could be realised.This initiative helped to cover the environmental issues like illegal logging,illegal commercial and dynamite/cyanide fishing,garbage burningand dumping of hazardous wastes.
3.IT FAILURE:PROJECT JETSTREAM IN QUANTAS AIRLINES-In February, 2008, Qantas canceled Jetsmart, a $40 million parts management system implementation.It was regarded as an important first step in the company’s investment in new information technology systems to drive its maintenance, repair and overhaul operations.REASONS OF FAILURE-(a)Complicated legacy application infrastructure(Quantas started it's long term upgrade and modernisation plan only after the company's IT infrastructure had become complex and unwieldy).(b)Dysfunctional relationship with software users (the software was poorly designed and difficult to use, and engineers didn’t receive sufficient training).(c)complex technical infrastructure.(d)outdated legacy systems(e) leadership that didn’t understand basic IT issues and (f)union problems.
4.Two of the largest innovations globally that have leveraged IT:
JUST IN TIME INVENTORY:eg. DELL:low or zero inventory has a great effect on Dell's overall performance.Since computers depreciate at a very high rate. Sitting in inventory, a computer loses a ton of value.This means that for every 7 days a computer sits in Dell's warehouses, the computer loses 1% of its value.so what DELL does is,when a customer orders a computer,through it's well manged IT system ,it collaborates with the suppliers and thus the product is assembled at the same time and delivered.
VIRTUAL RETAIL WEBSITES:eg.Amazon.com, Inc. operates retail Web sites, as well as provides programs that enable third parties to sell their products on its Web sites in North America and internationally. It sources and sells a range of products under various categories, such as books; electronics and computers; toys, kids, and baby; sports and outdoors; movies, music, and games; home and garden; apparel, shoes, and jewelery; tools, auto, and industrial; digital downloads; grocery; and health and beauty. The company’s retail Web sites include amazon.com, amazon.ca, amazon.de, amazon.fr, amazon.co.jp, amazon.co.uk, shopbop.com, endless.com, and the Joyo Amazon Web sites at joyo.cn and amazon.cn. Amazon.com, through Amazon Services, offers programs that enable sellers to sell their products on its Web sites; allow customers to shop for products owned by sellers using its features and technologies; and allow individual customers to complete transactions that include multiple sellers in a single checkout process.
5.It wasn't long ago when growing a business meant increasing headcount.Today, the management of human capital is actively evolving from the limited personnel function of the past,new human capital management (HCM) processes and systems are being identified and deployed, and those processes need to integrate in real time across a wide array of business activities.As per Joanne Jackson, Information Management Project Manager, HR Systems for Florida Power and Light,her company's objectives has moved from paper to online performance appraisals and gain efficiencies in performance management. FPL implemented an efficient electronic performance-management system using SAP objective settings and appraisals. Business benefits include being able to conduct departmental performance planning better, allowing managers to better align pay and performance and easily monitor the status of employee performance appraisals.
NAME:NUTAN PATHAK
ROLL NO.:AU7/88
SECTION:B
ISBR
ANS.4)Two largest innovation that levarge IT are:
1. ATM machine
2. Google Earth
these two innovation has levarged IT in braod sense.If any new bank come without ATM then it cnt be survive in the market as ATM has became the basic need of todays generation.
Second Google earth has also help levarge IT.it help in finding the exact location anywere in the universe.
1.Hero Honda - Started giving herohonda Passport with every bike they sell through this pasport they keep a track of all there customer and they keep them updating as new events are held so that customer are in regular touch with them
Titan - Titan stores the information of all there customer and when they visit any store world wide next time they are offered discount or other scheme.
2.Walt Disney Co.-CEO Bob Iger is refueling Disney's creative culture by quashing bureaucracy and giving managers more freedom. Groundbreaking moves such as putting Disney movies and ABC shows on iTunes
3.
4.One of the innovation is done by Google, they have levraged in such a way showing IT as a business.They have made search site so easy and personalized with the customer search.
Second innovation is done by Walmart they have developed a strong supply chain with their supplier and retail outlet so that they can track the analysis at each customer touch point and can get the supply from supplier on time.
5.Through IT we can link world wide and the scope of knowledge and talent is not limited, we can easily share knowledge without much constraint.Through various website like tutorvista.com many people in india who mostly can't go for office work are employed through this website and they teach the student by video conferencing.
now the days we can see the usage of usage blogs and social networking sites where one person can get an easy feel of the other person personality and his work done.
ans 2. IT connect prople who need something with those who need that spmething- Education to help bridge the technology gap helping next generation of students think innovatively.
Reduce, Reuse (donate old computers to charity instead of dumping), Recycle (extract materials from substance) => minimize Eco impact + Reconstitute (replace X with Y), Reparation (compensate for X by doing Y), Rethink (increase awareness).
1. Two instances from Indian companies where IT resulted into a strengthened CRM
Tata Motors (NYSE: TTM), India's largest and only fully integrated auto maker, and Siebel Systems, Inc. (NASDAQ: SEBL), a leading provider of business applications software,announced that Tata has deployed Siebel Automotive, a customer relationship management (CRM) solution, to enhance customer service, strengthen dealer relationships, and improve operational efficiency and effectiveness.
Along with the concept of value chain, Infosys aims to improve its overall performance to
maintain its control over the market. The firm’s business model rests on four main elements:
(1) predictability; (2) sustainability; (3) profitability and; (4) the derisking. Also known as the
PSPD Model, it primarily evaluates the revenue aspect of the firm. Focussing on long-term
relationship with clients, the model also invokes the search for competitiveness. By way of
explaining elements in greater detail, predictability and sustainability aspects of the model
are intertwined with the revenue likely to be earned by the firm. Along with the third element
called profitability, the last element of the PSPD model-derisking-provides the company with
strength and stability to react effectively to changes in the business environment.
Another example is banking industry. State Bank of India, it is making best use of IT as it is facititating customers with ATM's, online banking, e-taxation. so customers can access information related to their accounts through net from anywhere.
5. Benefits that IT could result towards managing talent:
The Talent Management Functionality provides capability to manage the career of employees. ESR maintains the competencies, qualifications and experience of each staff member and manages their development reviews and training that finally leads to greater workforce productivity and other benefits
It involve: Single employee portal
e-Learning,Regulation,Registration
Workforce Planning, Migration to Shared Services
3. Pioneer Investments,the global financial services firm In early 2000 Pioneer decided to proactively manage its client contacts, sales and marketing information, and new-product testing results by implementing a CRM solution. The failure rate was driven by not clearly understanding what one want to accomplish, and then designing the project to focus on, and deliver, results that are not aligned with the goals.The goal was to take contact management in its purest form and add features of CRM so the field sales staff could get rich information to aid the sale, with a delivery method that would replace telephony and hard-wired laptops. To achieve this Pioneer invested $15,000 in Blackberry pagers last September and developed software to integrate portions of the E.piphany sales analytics solution with the pagers.
4.
Innovation is the lifeblood of The Procter & Gamble Company (P&G), as is evident by the company's 23 $1 billion brands. Dan Blair, director, material and product corporate systems for P&G, is globally responsible for the corporate standards system (CSS) while managing a cross-business unit materials group that works with purchasing for spend pool savings. The CSS system contains all of P&G's specifications, standards and support data necessary to make, pack and ship finished P&G goods around the world.
Innovation is a core stream of LG-Nortel business. LG-Nortel’s products are developed on the proving-ground of the Korean market where the innovation rate provides us an opportunity to be 12-18 months ahead of the world. This opportunity/velocity surely translates this sense of speed into a customer- facing benefit. We are living of and by innovations and every day it can be felt across all layers of the company. From their engineers developing and adapting the All-IP multimedia and 4G technologies to the customer forefront needs in enterprise and residential products, they have sketched a compelling collaborative approach to create a close coordination between their business units to accurately diagnostics the next trends, to precede the markets’ needs and to develop the next generation products.
NAME: Amritveer Kaur Sandhu
Roll No: AU7/ 118
Section: C
Institute: ISBR
1.Hero Honda - Started giving herohonda Passport with every bike they sell through this pasport they keep a track of all there customer and they keep them updating as new events are held so that customer are in regular touch with them
Titan - Titan stores the information of all there customer and when they visit any store world wide next time they are offered discount or other scheme.
2.Walt Disney Co.-CEO Bob Iger is refueling Disney's creative culture by quashing bureaucracy and giving managers more freedom. Groundbreaking moves such as putting Disney movies and ABC shows on iTunes
3.
4.One of the innovation is done by Google, they have levraged in such a way showing IT as a business.They have made search site so easy and personalized with the customer search.
Second innovation is done by Walmart they have developed a strong supply chain with their supplier and retail outlet so that they can track the analysis at each customer touch point and can get the supply from supplier on time.
5.Through IT we can link world wide and the scope of knowledge and talent is not limited, we can easily share knowledge without much constraint.Through various website like tutorvista.com many people in india who mostly can't go for office work are employed through this website and they teach the student by video conferencing.
now the days we can see the usage of usage blogs and social networking sites where one person can get an easy feel of the other person personality and his work done.
Answer-4-T wo largest innovation globally
1-Boeing use IT in manufacturing Airplan but it not manufacture any part itself it purchase part from all over the world.
2-Fedex provide two service to it cumtomer:the physical transporation
and distribution of package and the information systems that identify location of the package at the time.
Answer-2:Information technology help to social and cultural or enviroment, because now a days many global IT corporate space provide the computer education through IT in rural area and also provide market Opportunity and market knowledge through E-mail, website,Fax,
Answer-5:
IT provide to many services to talent managemaent for Example Apple iphone(TM)Using new Toolbook Smartstyles-intelligent professionally designed layout optimized for the iphone and new support for the safari web browser organizations now have the ability to creat rich, interactive content, enabling a web 2.0 experience for mobile user that was nor availabe before.The iphone will be the first of the other devices, such as Window mobile phones to take advantage of his solution
Answer-4-T wo largest innovation globally
1-Boeing use IT in manufacturing Airplan but it not manufacture any part itself it purchase part from all over the world.
2-Fedex provide two service to it cumtomer:the physical transporation
and distribution of package and the information systems that identify location of the package at the time.
Answer-2:Information technology help to social and cultural or enviroment, because now a days many global IT corporate space provide the computer education through IT in rural area and also provide market Opportunity and market knowledge through E-mail, website,Fax,
Answer-5:
IT provide to many services to talent managemaent for Example Apple iphone(TM)Using new Toolbook Smartstyles-intelligent professionally designed layout optimized for the iphone and new support for the safari web browser organizations now have the ability to creat rich, interactive content, enabling a web 2.0 experience for mobile user that was nor availabe before.The iphone will be the first of the other devices, such as Window mobile phones to take advantage of his solution
Name :- Prachir Gangwar
Roll no :- Au7\047
1.ICICI Prudential and Indian Railways( CRM has helped to capture customers through effective event-based marketing and lead tracking to cross- and up-sell products)
2.ITC echoupal , TARAHAAT
3.Philps for BPR
4.Google Adsense and Boeing
A-1: airtel has adopted IT which has helped it strengthened its CRM. From managing customer transactions to cross-selling, up-selling and preventive security, CRM does it all.
ICICI Prudential Life Insurance Company has adopted IT which has again strengthened its CRM.
A-4: Google earth is one of the innovations which has leveraged IT.
A-5: talent management technology helps create career development, succession plans and help in visualising the effect of job changes and related executive decisions.
shweta mundada
section b
7103
I have posted answers in the anonymous category
Girish Gopoinathan
Sec A
AU7/24
Ans 4. The largest leveraged IT in indian railway. Indian railway introduce online ticket booking it helps to reduce cost and time. It also increase creditibility and introduce new way system people use IT to do thing.
In banking sector use IT in large number before using IT it is very difficult to transfer money and other transation. After the use of IT people easily can transfer money from one place to another place. Beautiful example of IT using in banking sector is ATM. Peple use ATM to withdraw money without standing in ques it also reduce the cost of bank and time of the customer. With the help of IT bank easily know where is more customer use ATM and which area required more ATM.
1)Two instances from indian companies are:-
-1) In UBI through the adoption of IT framework they enabled a higher number of transactions, thereby reducing costs and allowing Union Bank to respond better and faster to customer demand. As a result, the bank is today one of the few banks in India that has implemented a fully integrated, centralized banking architecture capable of offering banking services anywhere at anytime across all branches.
2) TATA TELECOM- Adoption of IT has resulted in Increased service productivity and revenue, Increased sales productivity and revenue, improved cash flow from faster order delivery, reduced carrying cost from faster inventory turns ice Productivity and Revenue
2) The case of Tarahaat’s portal for rural India and Garameen Telecoms are few of the cases where IT has helped towards social causes.
4)FedEx innovation of Kinko’s mass printing machine is one of the largest innovation, and Boeing innovated manufacturing of different parts of plane 787 in different continent this is also a largest innovation that has leveraged IT. This all is possible only becoz of IT.
SUMITTED BY:- KANCHAN SHARMA (SEC- C)
1)Two instances from indian companies are:-
-1) In UBI through the adoption of IT framework they enabled a higher number of transactions, thereby reducing costs and allowing Union Bank to respond better and faster to customer demand. As a result, the bank is today one of the few banks in India that has implemented a fully integrated, centralized banking architecture capable of offering banking services anywhere at anytime across all branches.
2) TATA TELECOM- Adoption of IT has resulted in Increased service productivity and revenue, Increased sales productivity and revenue, improved cash flow from faster order delivery, reduced carrying cost from faster inventory turns ice Productivity and Revenue
2) The case of Tarahaat’s portal for rural India and Garameen Telecoms are few of the cases where IT has helped towards social causes.
4)FedEx innovation of Kinko’s mass printing machine is one of the largest innovation, and Boeing innovated manufacturing of different parts of plane 787 in different continent this is also a largest innovation that has leveraged IT. This all is possible only becoz of IT.
SUMITTED BY:- KANCHAN SHARMA (SEC- C)
A1: Tata motors has adopted a software application known as DMS- dealer management system to help conducting all customer-facing transactions. this has strengthened its CRM to a great deal.
UTI- unit trust of india uses a software application known as FINACLE CRM which is a special application developed for only banking business. this has helped UTI strengthen its CRM.
A4: Google's youtube is one of the major innovations which has leveraged IT.
A5: Technology plays a central role in guiding a business through a successful talent management strategy. it can help avoid costly mistakes as well provide useful tools for spotting bthose employees who might be best suited for a specific role.
rohit mandhani
section A
7059
answer1 bharti airtel using it for better customer service, controlfraudmanagement,onine billing and national stockexchange using EICON TECHNOLOGY for online trading irrespective of location.
answer2 NIIT and CII with the help of IT foster software talent in africa. and microsoft using IT come in healthcare sector.
answer3 ITC in Estonia and Aviall Inc.
answer4 SUNMICRO SYS...JINI-with jini one can do spontaneous networking if u need file which is in ur office desktop by jini u link to local net then contact ur ofice the file download i ur lacal pc. AND GOOGLE creating the biggest search engine in asia named"renrou" cover all area/speed 32 sec.
answer5-erecruiting,employee performance,learning management system.workforce planing etc DEEPAK KHARE SEC A AMU07/18
ans-1 ITC and ICICI are two companies where adoption of IT streagthed CRM.
ans-3 hershey food corporation ran into problem of ambitious no of SAP AG's R/3 erp application simultaneously with support software application.
ans-2 IT is helping in medicle,banking sector,education sector.
ans-4 WALMART world's largest innovation in supply chain through IT with P&G.AND NOKIA is master in crm and innovation.
ans-5 accenture tecnology labs wirk in the area human performance enhancement focuses on how technology can help further improve individual performance and in turn to contribute to ovrall success of an organization.name-akanksha pandey sec-a rollno 7001
answer 1:
Raymond's business used to run on a manual basis.In order to know its customers better ,they formed a teanm to know about the new and the existing customers.but sooner they realized that this process is very cumbersome.So with the growing use of IT in retail segment,Raymond implemented CRM to know its customers better and in a more sophisticated way.This CRM implementation is known as "Premium Circle"
IBM along with its business partners Avaya globalConnect and Taslima,has implemented "Customer Service Line" CRM solution for ING Vyasya Bank,one of the leading private sector banks in India.
submitted by
pooja chandu
Sec C
QUES 1:
: An organization that is not using I.T to understand and serve its customer better will be out-performed,out-sold,out-smarted and probably aut of business before the end of the next decade.
AVIVA Life Insurance has made its mark in the Indian insurance industry . It has been aided in this endeavour by the deployment of Talisma’s e-CRM suite that has helped it launch new products and services to differentiate itself from competitors The key to success lay in knowing potential customers better, and in bringing out products and services tailored to customer requirements.
Infosys provides targeted IT solutions and services to help increase margins, enhance competitiveness and improve relationships across the value chain. It partners with clients to help them address the key challenges and issues that affect their industries. AMR specifically cited Infosys' industry-specific applications and methodologies and strengthened partnerships with leading retail software providers as key differentiators
QUES2:INFOSYS “train the trainee” programme familarises faculty members from various universities with the latest developments in the I.T industry . Another significant initiative taken by Infosys in collaboration with Microsoft is the computers @ classrooms , in which the company is committed to donate used computers to 100 institutions across india
QUES4: IBM Global Services is the world's largest e-business services provider that leverage information technology. IBM Global Services brings together IBM's broad range of capabilities -- including skills and offerings in business strategy, e-commerce, customer relationship management, supply chain management, business intelligence, integration, Web hosting and operations -- to help companies of all sizes realize the full potential of e-business.
These centers provide a place for customers to work collaboratively with industry experts with the business knowledge and technical insight to manage the complexity, so the customers can manage their business.
Boeing is the world's leading aerospace company and the largest manufacturer of commercial jetliners and military aircraft combined, providing products and tailored services to airlines and U.S. and allied armed forces around the world
Boeing [NYSE: BA] has entered into an agreement with the Indian Institute of Science (IISc) and two leading Indian information technology companies HCL Technologies and WIPRO to develop wireless and other network technologies for aerospace-related applications.
QUES5: Accenture’s Change Management and Talent & Organization Performance Consulting professionals understand that productivity is the result of many complex, interrelated factors, ranging from technology and processes to culture and incentive and reward systems. Change Management and Talent & Organization Performance consultants help companies develop the capacity to continually change—and do so without buckling under the pressure of new ways of working or disrupting their ongoing business operations
SUBMITTED BY: MEENAKSHI GUPTA
SECTION C
Name :- Prachir Gangwar
Roll no :- AU7/047
1. Hero Honda - Company issues a passport to every customer who ever buy a bike from the company and through that passport the keep a track of the customer and keep them updated about all the latest event happening and they try to make there coordination also through that . Addition to that they also give Discount on every service they avail for.
Titan - Titan stores the data of all the customer from all the stores world wide and when ever the customer visit the any store next time to get other product they offer them discount according to present scheme.
2. Walt Disney Co.-CEO Bob Iger is refueling Disney's creative culture by quashing bureaucracy and giving managers more freedom. Groundbreaking moves such as putting Disney movies and ABC shows on iTunes
4.Google - Google used it as business and they have not only limited itself to search engine. they have changed Google into more customer centric.Google whole premise lies on IT.
Walmart- walmart has used its supply chain effectively by linking there supplier and customer effectively. All there outlet are connected to the inventory and they keep track of all the movement of material in all their stores
5.IT helps in sharing the knowledge and talent. Through It we can get access to large amount of information . For eg :- Tutorvista.com is a classic example of manging talent this site give employment to those people who can go for office such as house wife. so tutorvista offer them option to teach students in US through video conferencing.
More over with the usage of social networking site and Blogs people can get a clear view of person personality and his talent which can be easily depicted there.
Name :- Prachir Gangwar
Roll no :- AU7/047
1. Hero Honda - Company issues a passport to every customer who ever buy a bike from the company and through that passport the keep a track of the customer and keep them updated about all the latest event happening and they try to make there coordination also through that . Addition to that they also give Discount on every service they avail for.
Titan - Titan stores the data of all the customer from all the stores world wide and when ever the customer visit the any store next time to get other product they offer them discount according to present scheme.
2. Walt Disney Co.-CEO Bob Iger is refueling Disney's creative culture by quashing bureaucracy and giving managers more freedom. Groundbreaking moves such as putting Disney movies and ABC shows on iTunes
4.Google - Google used it as business and they have not only limited itself to search engine. they have changed Google into more customer centric.Google whole premise lies on IT.
Walmart- walmart has used its supply chain effectively by linking there supplier and customer effectively. All there outlet are connected to the inventory and they keep track of all the movement of material in all their stores
5.IT helps in sharing the knowledge and talent. Through It we can get access to large amount of information . For eg :- Tutorvista.com is a classic example of manging talent this site give employment to those people who can go for office such as house wife. so tutorvista offer them option to teach students in US through video conferencing.
More over with the usage of social networking site and Blogs people can get a clear view of person personality and his talent which can be easily depicted there.
1)
a)SBI
Finnacle software made by INFOSYS …this software is installed in all the SBI ATM’s
Online banking system of SBI is made by TCS…this helps customer to deposit amount into his account from any SBI branch
b)ICICI , SHAREKHAN ,India bulls
came with the online trading concept for their customers… this made their customers to buy/sell within seconds..
c)Reliance
Reliance Infocomm has integrated its billing system with CRM solution made by ACCENTURE. The objective is to have a single window of service to Reliance customers.it helps a Reliance phone user to access bill information, pay bills and make changes in account anywhere anytime.
2)Satyam
•108 service is launched by SATYAM in Andhra Pradesh in 21st century
•if any accident or health hazardous happens in the society this service helps…When any person dials 108 it gives some first aid tips for taking care of victim…in the same time it automatically sends the 108 AMBULANCE to that particular place
3)3) In 1999 General Motors Acceptance Corp.’s commercial mortgage operation (GMACCM) implemented a new CRM as an automated voice-response technology.Customers who are seeking for loan information were expected to call an 800 number and use the phone keypad to enter their account number. But 99% of 20K customers were calling the 800 number & zeroing out(busy) to customer service operator. Customers were annoyes & complaints were increased.In 2002, GMACCM collaborated with salesforce.com. With salesforce.com, GMAC Mortgage business channels can collaborate in real time and deliver the best possible service to a customer base that now totals in the millions.
4)
a)COSMOS by Federal Express….
•Before Using IT ,the CEO of Federal Express at that time found that their customers were getting disappointed before their Courier or Shipment is received..the reason is they were trying to find where their shipment is at the particular time
•COSMOS helped Federal Express to make a Barcode on the shipment product & they gives that barcode number to customer…Whenever customer feels to find where their product is ,by entering this number in website they were able to identify where their product is..
b)EDI by Walmart
•EDI integrates the Walmart’s network with it’s merchandisers… Whenever their stores feels that they want the products according to consumer demand..they immediately order the goods..this EDI automatically helps them to order the goods from the nearest merchandiser of that particular store
5)
a)IT helps to design a picture if u have talent in imagining a picture
Eg.,Designer of SCORPIO…. he is the mechanical graduate in GITAM , Vishakapatnam… he used to say he got the view of this model n his B.Tech 3rd year…By studying CAD he has designed this CAR within 6 months…& finally he sold this to Mahindra
b)IT helps to create a video if u have a dream
Eg.,Aishwarya (Daughter of RajaniKanth) made her dream movie SULTAN with the help of multimedia skills
c)IT helps to integrate 2 or more different field sectors ideas
Eg., Sensor concept integrated to Mechanical Machine also called automation…it is used for automatic braking of cars
d)IT helps to share the knowledge of 2 or more persons ( but not from face 2 face)…this helps the organization to implement a new product or advance product…
Eg., Windows 98->Windows 2000->Windows Xp-> Windows media center->windows Vista
Nokia designing new models
1)1.Godrej Group has a history of leveraging technology to streamline business processes and chose broad vision which could optimize both channels with a low-cost, self-service portal to serve its large enterprise customers and provide better visibility into the demand chain for its consumer goods.
2.Tata Consultancy Services (TCS) of India, a leader in the global high tech engineering and construction markets, was about to engage in an arduous task of creating a Web-based supply-management system for the industry in India.
2)eg of orkut, yahoo chat,google can helpful towoads social orcultural.
3)walmart,
1)I.C.I.C.I and ITC (echoupal)
4) The two innovations are:
a:WWW
b:Google
It creates value,captures value,delivers value and establishes value chain
5)•Drive decision making with a single, profile view of the employee and dashboard view of the workforce
•Enhance productivity by aligning with the business through integrated workflows
•Reduce time and costs of performance reviews by automating the talent management process in an on-line, easy-to-use solution
2)ITC (echoupal)
ans 1>With the use of IT SBI bank has resulted in strengthened CRM
Personal Details: Set your display name as it would appear in all online banking pages. Provide your contact information with your email ID and mobile number.
Define Limit: Set limits for demand draft and third party transactions on your accounts.
Manage Beneficiary: You can add trusted third parties, VISA beneficiaries, and Inter Bank Beneficiaries holding accounts in any other RTGS/NEFT enabled Bank.
Set Account Nickname: Assign nickname for easy identification of account.
Enable High Security: Enable High Security settings for your accounts. Get an instant SMS your mobile to complete high value transactions under enhanced security.
Change Passwords: Change your Login and Profile password at frequent intervals to ensure secure access to your accounts
Manage A/C Display: Hide/Unhide accounts on display.
ANS 1).IDEA chose oracle seible CRM which will enable the seamless integration of the mission critical business and customer interface of the copmanywith the third party.this solution will provide 360 degree,single and unified access across multiple interfaces.
AND another example is SAP comapny its latest SAP CRM feature a dynamic new USER INTERFACE(UI) that gives business users the power to easilly access all relevant infomation to best serve customers
1.a.InfoVision Group (IVG), one of the largest independent IT-enabled services companies in India, claims several firsts to its lists. Amongst others, it is the first CRM company and also the first to launch loyalty programme in India. A company that boasts of an average annual growth of 50 per cent, InfoVision is powered by the vision of its president Aditya Gupta. A management graduate with over 32 years of IT and BPO experience, Gupta oversees 'service delivery' at InfoVision Group New Delhi. In fact, over 17 years ago Gupta turned entrepreneur and started InfoVision leveraging his vast experience in IT and BPO.
“InfoVision's extensive experience and international perspective in customer relationship management enables it to service all customer 'touchpoints' through powerful and customised CRM solutions. These touchpoints encompass customer interaction centres, loyalty programmes, direct marketing, Web response centres, database management, internet support and software services,” says Gupta enumerating the services modalities of his company.
b.Nawasoft
CRM examines all aspects of the interactions that a company has with its customers and automates processes so that, sales, marketing and service efforts are more efficient and effective. CRM provides online customer service. 360-degree view of customers, sharing customer data across departmental & divisional boundaries and integrates all the necessary information which is made available instantly delivers true promises of CRM and beyond.
Benefits :
Maintain one set of customer information and make that accessible (role based) wherever and whenever it is needed.
Enable to have a 360-degree view of the customer and achieve excellence.
Increase in customer acquisition, retention, loyalty and profitability.
Automate the sales process; increase in number of opportunities through constant follow-ups.
Empower sales team with real-time pipeline and forecasting to direct focus to most profitable opportunities.
4.a.Speedo: Innovation in the Aqua Lab
Swimwear companies have invested millions designing high-performance suits for the upcoming Beijing Olympics
Staying ahead of the pack in high-performance swimwear is crucial for companies like Speedo, owned by the Pentland Group and licensed in the U.S. by apparel company Warnaco (WRNC). While the global swimsuit market targeted to elite athletes is worth an estimated $15 million annually, there's a much broader "training" market figured at $500 million globally and made up of amateur, collegiate, club, and recreational swimmers. They seek to emulate swimming world stars by buying the same expensive gear. The overall U.S. swimwear market is $4.3 billion wholesale, according to market researcher the NPD Group
b. P&G Pampers New Thinking
CEO Lafley lays out the principles of innovation that turned around his company and can fire growth anywhere
Lafley lays out eight principles, from sticking to things the company does best to making careful strategic choices on what markets to enter. But most key is understanding what consumers want. In the past, the book says, P&G tried to push products down to consumers rather than deeply probing their desires first. "We have figured out how to keep the consumer at the center of all our decisions," Lafley writes. "As a result we don't go far wrong."
5.Over the past 20 years, American corporations (and most corporations worldwide) have embraced a variety of initiatives for improving efficiency, increasing profit, and ensuring quality.
These initiatives have ranged from business process re-engineering to Six-Sigma quality and have been responsible for the productivity gains world economies have enjoyed, as well as for the lower prices and better quality of most products we use.
These initiatives have changed our expectations. We expect everything we buy to be flawless, work immediately with little to no need for an instruction booklet, and last for a long time without the need for repair. We also expect products to be priced very low relative to how they were priced for our parents.
Ans-1 the two Indian companies
"Polaris software Lab limited"
these are the projects where IT use this company,
CALM: Citicorp Asset Liability Model; Mutual Fund Entity; GALS-Generalised Auto Loan System; RAD-Relationship and Distribution Management system for Citibank Singapore.GARCH Volatility Analyser for Citibank London.
FXCTA: Foreign Exchange Customer trading Account for Citibank, Turkey.Product Design & development for International Voice Registers, inc., USA.
Secnd is
"Aliment Software Technologies Pvt. Ltd"
Media Planning system: -This application was developed for a leading Advertising Agency. This was an integrated application covering Media planning, Accounting, Costing and customer evaluation system. This was developed on Novell Netware 4.0 and foxpro later converted to D2K with oracle database.
Sales Target Monitoring system:- This application was developed for a leading FMCG company. Application covers Sales estimation, Target fixing, Target Monitoring and Analysis of results across geographic regions and product portfolios. This was developed on Novell Netware 4.0 using Clipper later converted into Oracle backend and D2K.
Ans-2 E Chou pal
Farmers getting information about price rates of produce produced by farmers in other villages through IT.
Ans-3 The latest insolvency figures reflected current market conditions and illustrated some of the threats that businesses, especially in certain sectors, were experiencing.In particular, lower consumer confidence and spending had hit the retail industry hard. Declines in sales of household goods and business by catalogue and internet retailers caused retail sales volumes in March to fall by 0.1 per cent against revised growth of 0.3 per cent in February, official figures showed last week.
Non-food retailing had seen a year-on-year increase in business failures of nearly 30 per cent and food retailers had fared even worse, with an increase of 53 per cent, The recent scare sparked by the illegal use in food of the Sudan 1 dye and increasing competition from major companies in the convenience sector may have played their part in the difficulties faced by retailers
Retailing was among 15 of the 34 industries surveyed by Experian that showed an increase in business failures in the first quarter.
Sharp increases were also recorded in the servicing and repair sector, agriculture, forestry and fishing, hiring and leasing and building and construction.
Business failures declined in 14 industries, including motor traders, printing, paper and packaging, post and telecoms, leisure and hotels and information technology.
Ans-4
Wal Mart
uses of IT in supply chain mntanagement which is being usedby other logistic company.
ans 4-ORKUT by GOOGLE,
ans 2-grameen bank,
ans1-aptech vidya,TITAN
ANS 5-Increase productivity by focusing employees on critical tasks by clearly communicating and aligning goals
Identify and reward top performers and strategically develop employees by implementing integrated succession and development plans that ensure success in filling talent gaps
Implement consistent, unbiased pay-for-performance initiatives
ans 4-ORKUT by GOOGLE,
ans 2-grameen bank,
ans1-aptech vidya,TITAN
ANS 5-Increase productivity by focusing employees on critical tasks by clearly communicating and aligning goals
Identify and reward top performers and strategically develop employees by implementing integrated succession and development plans that ensure success in filling talent gaps
Implement consistent, unbiased pay-for-performance initiatives
Ans1> SBI bank has resulted in strenthened CRM with the use of IT
as follows
Personal Details: Set your display name as it would appear in all online banking pages. Provide your contact information with your email ID and mobile number.
Define Limit: Set limits for demand draft and third party transactions on your accounts.
Manage Beneficiary: You can add trusted third parties, VISA beneficiaries, and Inter Bank Beneficiaries holding accounts in any other RTGS/NEFT enabled Bank.
Set Account Nickname: Assign nickname for easy identification of account.
Enable High Security: Enable High Security settings for your accounts. Get an instant SMS your mobile to complete high value transactions under enhanced security.
Change Passwords: Change your Login and Profile password at frequent intervals to ensure secure access to your accounts
Manage A/C Display: Hide/Unhide accounts on display.
5)a.increasing global IT spending and trend towards outsourcing.
b.IT biggies have started using the smaller home-grown tech firms as hunting grounds for new employees.
c.through IT the mercenary attitude shown by tech professionals has led to low stability of workforce.
4)HYPE IMT,supports the organisation of the innovation management process in the early phases of product development.
HYPE Server,allows the effective and efficient realization of configurable knowledge management solution.
TCS Innovation Labs provide environmernts in which new solution can be developed.
TCS INNOVATION Labs are lebs by some of the most established names in the academia and reasearch communities.
2) 2 GRAMEEN TELECOM IN BANGLADESH ENABLED PEOPLE TO HAVE BETTER CONNECTIVITY THROUGH THE USE OF IT
4)airbus one of the largest aircraft manufacturer uses IT to design its air crafts and also maintains coordination among its various manufacturing suppliers , which is being used as a model by many organization…
1)SONATA...The objective of this project is to launch a unique and radically different advertising concept at a website to which a number of users register themselves by advertising their products in the form of activities like audio/video clips, banners etc. and maintain a database of visitors to the site who are interested in those products.
Customer Information Management System: Sonata has implemented a centralised 'Partner Portal' for the client to effectively manage partner interactions by providing a 360-degree view of the partner to all 'partner-facing' departments. This project is a single point interface to the entire partner life cycle management.
3)More than half of European companies admitted that they have suffered significant financial damage as a result of information technology system failure in the last 12 monthsThe research showed that close to 40% of those surveyed had experienced losses as a result of damage or misuse of systems or data by staff or contractors and that nearly 25% had suffered as a result of computer crime, including 'phishing' - using forged emails or website pages to obtain data - and hacking.
KAVYA AU7034 SECTION A
Ans 3. Avis Bins Peoplesoft system.
After the use of IT will take an exceptional chagres of between $40 to $45 m as a r result of shutting down its credit hire business centrus and problem with the IT restructuring. IT restructuring connected with the ERP system will be scaled back.
The company does business in several European countries announced that its ongoing project to create a shared service centre for centralising back office work.
Ans 1) In Indian instance the bank so called "SBI" is one of the good example of result oriented for CRM because previously this bank deals with all mannual works that is from book keeping to cash entries and all records of customers. now previously SBI use to keep all records of customers in the books but after the implementation of IT now it is very easy for bank to make its operations nationally and internationally.
Another instance is INDIAN AIRLINES where previously all the oppreations right from booking ticket to serving the customers all the work of the INDIAN AIRLINES was done mannualy but after the implementation of IT today one can book tickets online one can see prices of different flights and purchase tickets onlines and now INDIAN AIRLINES is one of the good brand in aviation industry.
Ans 2)Microsoft is one of the leading jaint who had taken lots of help of IT to work towards social cultural and environmental cause.
Ans 3)Car rental firm AVIS EUROPE has taken a multi-million pound hit on its bottom line due to problem with its "IT".According to the company's annual statement, it will take an exceptional charge of between €40 to €45m as a result of shutting down its credit hire business Centrus and problems with the IT restructuring.
One of the main culprits was a new ERP system. Development of the system has been terminated by Avis Europe on the grounds it had "encountered substantial delays and consequently higher cost due to a number of fundamental problems with its design and implementation".
The company also said in a report that it had cancelled the system "as fast as practicable to avoid further cost".
Avis Europe made the decision, as outlined in its 2003 annual report, to switch its ERP provider to PeopleSoft.
PeopleSoft has confirmed in a statement that Avis bought licences in the first quarter 2003 but said Atos Origin KPMG (now Atos Consulting) was in charge of the implementation.
The impact of cancelling the ERP system will be minimal, according to Avis Europe, as it has not been rolled out to any of its operations. IT restructuring connected with the ERP system will also be scaled back.
The company, which does business in several European countries, also announced that its ongoing project to create a shared service centre for centralising back office work in Budapest, Hungary, would cost the company a less-than-predicted €14m in future accounting periods.
Murray Hennessey, CEO of Avis Europe, said in a statement: "We will continue to implement the successful aspects of the project but we will halt immediately the parts of the project that are not going well or will no longer deliver a satisfactory return on investment.
NAME:- BHELE KAMALJIT SINGH
ROLL NO.:- AU7/017
SEC :- A
ANS1:- IN the indian market IT helps a lot due to population of india it helps in customer relationship in india and increase the business in india ,so in order to dominanant in indian market wheather pharma,retail,sales&marketing etc.so we use IT as a main weapon for sustaining in indian market and in globally.
LIKE:
Retail banks are facing greater challenges than ever before in executing their customer management strategies. Intensifying competition, proliferating customer contact channels, escalating attacks on customer information, rising customer expectations and capitalizing on new market opportunities are at the top of every bank executive's agenda. In looking for ways to drive growth, banks need to evaluate their customer management strategy. EDS' deep experience in implementing CRM solutions for global financial services clients has positioned them as a recognized leader in the CRM industry. They optimize the customer experience and increase satisfaction and profitability, while dramatically reducing their clients' operating costs
Executing Customer Relationship Management (CRM) for the financial and banking industry involves many issues, including the use of unique processes and solutions. To be successful with CRM, financial and banking organizations must define and develop a business strategy as well as a supporting infrastructure for that strategy. SAS Banking Intelligence Solutions can be used to complete these tasks smoothly and efficiently - even by the non-technical banking business user community. With SAS Banking Intelligence Solutions, banking and financial industry business users can quickly learn how to segment, cross-sell, up-sell, and retain customers. Additionally, the users can monitor customer life-cycle trends to aid customer portfolio management with a "Customer equity" assets management focus
Online banking is getting more popular every day--both with bank customers and those who prey on them. This Tower Group Research Note discusses the latest techniques online criminals are using, along with the solutions to combat them
With broad penetration and high transaction volumes, ATMs remain one of the most critical channels in a retail bank’s distribution
Yet a mushrooming number of machines, combined with alternate payment options like debit cards, has continued to erode both the number of per-machine transactions and return on investment-pressuring banks to find alternative sources of revenue.
Attempts to maintain revenues at the ATM over the past decade have prompted banks to try everything from selling movie tickets and postage stamps, to topping-up prepaid cellular phones.
And while advanced functionalities like these today create US$1.2 billion of revenue worldwide, customer use of these functions has remained lower than expected-as have revenues reaped.
• There are currently more than 1 million ATMs throughout the world (twice the number of retail bank branches) performing 40 billion transaction annually. Core functionality has changed little in the 30 years since the ATM’s introduction
• As ATMs became a commodity, banks sought the perfect ATM-based product or service to increase per-machine revenues-often without in the major system overhauls needed to tackle advanced functions beyond stamps, bank statements or coupons
• While the cost of machine upgrades has been the primary factor behind banks’ hesitation to spend more on advanced ATM functionality, new regulations related to security and access for the visually impaired will soon compel banks to invest in modern, Web-enabled platforms that can accommodate new kinds of services
Tower Group believes two advanced ATM functionalities will ultimately provide the highest return on a bank’s investment. In the US, deposit "truncation" that could be enabled by the eventual passage of the Check Truncation Act will significantly reduce the cost to process deposits. Globally, customized customer contact via the ATM will deepen the relationship with the customer by providing a superior level of personalized (though automated) service.
India's Tata Consultancy Services is known mainly for developing software and providing computer support, but now the company plans to develop building blocks for medicine.
The Life Sciences Organization, a new group within Tata, has linked up with Congenia, a biotech specialist in Italy, to devise molecules to counteract the effects of P66, a human protein associated with diseases related to aging. The diseases were discovered by Congenia.
"They did the biological reasoning to determine that the protein is related to the aging process. Our task is to determine several molecules that could suppress the activity of the protein," M. Vidyasagar, executive vice president and head of Tata's advanced-technology activities, said in an interview.
ans2-The AMR Research study showed that environmental initiatives are currently driving most of respondents' corporate social responsibility spending today, with the most dollars focused on curbing carbon dioxide emissions, reducing energy consumption or improving equipment servicing and maintenancebecause they are integrated and enterprise-wide, ERP systems can sensibly form the foundation for managing to environmental and social business objectives," said Nigel Montgomery, research director at AMR Research.
ANS 1) APTECH --- There are tow sides to APTECH’s business: student education, and corporate consultancy, training, software, etc. Eighty percent of the students enroll at APTECH because of word of mouth. There is qualitative and quantitative research. However, what experience was shared is not documented. Therefore, they now have a system known as Customer Response System (CRS) that captures any suggestion, complaint or query made by a student. As far as students are concerned CRM is providing unlimited access to anyone in the organisation.”
TITAN --- The Titan Signet CRM initiative was undertaken in May 1995 to provide that ‘extra’ touch to its special customers at the exclusive World of Titan stores.
Its mission was to create a sense of belonging of the customer to the store and vice versa by:
• Building a special relationship with high life time value Titan customers
• Recognising and rewarding his/her loyalty to Titan
• Providing a platform for direct feedback from these valued customers to the company
ANS 4) COMPAQ COMPUTERS--- In its 25 years of experience, Compaq has leveraged a broad array of solutions, platforms, and professional services into carrier-grade partnerships with more than 200 major communications companies, including the largest 50 in the world. Compaq Computer Corporation (NYSE: CPQ) recently marked several milestone achievements in its worldwide telecommunications business…
Compaq noted market leadership in five key areas of network infrastructure: 1) off-switch Intelligent Networks; 2) mobility management; 3) network/service management; 4) signaling middleware; and 5) authentication/fraud management, as well as major innovations in mobility solutions for business enterprises.
WiMAX----started by Reliance.. it’s a wireless connection connecting 50 different countries..
ANS 2) ITC ---who started e-choupal and successful rural transformation.
ICICI -----who started the concept of microbanking to help rural farmers to get easy finance..
submitted by
jincy john
sec- c
roll no- amu 07/140
ANS1:- IN the indian market IT helps a lot due to population of india it helps in customer relationship in india and increase the business in india ,so in order to dominanant in indian market wheather pharma,retail,sales&marketing etc.so we use IT as a main weapon for sustaining in indian market and in globally.
LIKE:
Retail banks are facing greater challenges than ever before in executing their customer management strategies. Intensifying competition, proliferating customer contact channels, escalating attacks on customer information, rising customer expectations and capitalizing on new market opportunities are at the top of every bank executive's agenda. In looking for ways to drive growth, banks need to evaluate their customer management strategy. EDS' deep experience in implementing CRM solutions for global financial services clients has positioned them as a recognized leader in the CRM industry. They optimize the customer experience and increase satisfaction and profitability, while dramatically reducing their clients' operating costs
Executing Customer Relationship Management (CRM) for the financial and banking industry involves many issues, including the use of unique processes and solutions. To be successful with CRM, financial and banking organizations must define and develop a business strategy as well as a supporting infrastructure for that strategy. SAS Banking Intelligence Solutions can be used to complete these tasks smoothly and efficiently - even by the non-technical banking business user community. With SAS Banking Intelligence Solutions, banking and financial industry business users can quickly learn how to segment, cross-sell, up-sell, and retain customers. Additionally, the users can monitor customer life-cycle trends to aid customer portfolio management with a "Customer equity" assets management focus
Online banking is getting more popular every day--both with bank customers and those who prey on them. This Tower Group Research Note discusses the latest techniques online criminals are using, along with the solutions to combat them
With broad penetration and high transaction volumes, ATMs remain one of the most critical channels in a retail bank’s distribution
Yet a mushrooming number of machines, combined with alternate payment options like debit cards, has continued to erode both the number of per-machine transactions and return on investment-pressuring banks to find alternative sources of revenue.
Attempts to maintain revenues at the ATM over the past decade have prompted banks to try everything from selling movie tickets and postage stamps, to topping-up prepaid cellular phones.
And while advanced functionalities like these today create US$1.2 billion of revenue worldwide, customer use of these functions has remained lower than expected-as have revenues reaped.
• There are currently more than 1 million ATMs throughout the world (twice the number of retail bank branches) performing 40 billion transaction annually. Core functionality has changed little in the 30 years since the ATM’s introduction
• As ATMs became a commodity, banks sought the perfect ATM-based product or service to increase per-machine revenues-often without in the major system overhauls needed to tackle advanced functions beyond stamps, bank statements or coupons
• While the cost of machine upgrades has been the primary factor behind banks’ hesitation to spend more on advanced ATM functionality, new regulations related to security and access for the visually impaired will soon compel banks to invest in modern, Web-enabled platforms that can accommodate new kinds of services
Tower Group believes two advanced ATM functionalities will ultimately provide the highest return on a bank’s investment. In the US, deposit "truncation" that could be enabled by the eventual passage of the Check Truncation Act will significantly reduce the cost to process deposits. Globally, customized customer contact via the ATM will deepen the relationship with the customer by providing a superior level of personalized (though automated) service.
India's Tata Consultancy Services is known mainly for developing software and providing computer support, but now the company plans to develop building blocks for medicine.
The Life Sciences Organization, a new group within Tata, has linked up with Congenia, a biotech specialist in Italy, to devise molecules to counteract the effects of P66, a human protein associated with diseases related to aging. The diseases were discovered by Congenia.
"They did the biological reasoning to determine that the protein is related to the aging process. Our task is to determine several molecules that could suppress the activity of the protein," M. Vidyasagar, executive vice president and head of Tata's advanced-technology activities, said in an interview.
sorry sir i have already send this question but i couldnot put my name
irfan youssouf
sec c
138
isbr
1)Circuit City, the Gap,Amazon.com,The Marsh supermarkets.
2)one live case which I can see is Google, the other is Amazon which helps people in enhancing of the level of knowledge. The researchs for diseases in Biocon is also one of the great. the NASA is also using for environmental benefit.
3)Apple iPhone Doomed To Failure i.e. Windows Mobile 7 Plans For 2009 in apple is leaked out and they made the changes in the plan and also the leakage is mended...by them inquering from the very beginning...of the process.
4)The GOOGLE analytics and entire Google in its own field and the innovation KINKOS by FedEx is also one of the great innovations.
5)IT for me is nothing more as to gain a lot of information about variour things and the benefit which I think that IT can provide for managing the talent is something like what Micro Labs have done with the other labs and IT was enabling them for the database like thing.the sense id that the information is available and the talents which want to grow will have a vast source of History of knowledge ..it some of the times give an edge for the generation of a concept or idea.. and hence is IT helping the talent management...
ANS 1 :-1ST INSTANCE= Based in India, ICICI Banking Ltd. is a technology-driven virtual universal bank that delivers a wide range of corporate banking and personal finance products and services, all under one umbrella. ICICI implement an enhanced customer relationship management solution given by HP-IT company that provided front-office staff with a single view of customers and their contact history with the organization across products and channels. This solution was a key component in ICICI's overall strategy to deliver more value to its customers by deploying more customer centric communication technologies and improving online self-service. The platform supporting the e-business solution provided the highest levels of reliability, availability and scalability, along with simplified management.
2nd INSTANCE=Bharti Airtel and IBM Strengthen Their Strategic Relationship-IBM gave CRM software product which results to success in following areas:-Expand beyond mobile to 'One Airtel' spanning Broadband, Media (IPTV,
DTH) and Enterprise Businesses
-- Bring a unified experience to the customer across products --
distribution and prepaid strengthened
-- Build network sophistication -- add capability to manage combination
of heterogeneous transport and access networks
-- Bring in business resilience, continuity and robustness -- disaster
recovery fortified.
Bharti Airtel has strengthened its existing relationship with IBM (NYSE: IBM). IBM will bring in its global expertise in areas including the telemedia business, distribution, enterprise segments and business resilience.
ANS 2:-cases from Global corporate space where IT has helped towards social cause are:-
# GRAMEEN TELECOM'S VILLAGE PHONES
# ICCI MICROBANKING
# BUILDING SOCIAL CAPITAL WITH APTECH'S VIDYA
ANS 3 : FAILURE-eTOYS is now back in business,yet its original incarnation is another classic boom-to-bust story.much like pets.com,eTOYS spent millions on advertising,marketing and technology and battled a host of competitors.etoys backed in march 2001,but after being owned for a period by Kaybee Toys,it's now back for a second rem.
ANS 4: Two of the largest innovations globally that have leveraged IT are:
1st one is the invention of google site-google home page is so bare is due to the fact that the founders didn't know HTML and just wanted a quick interface.google search engine receives about a billion search request per day.google's index of web pages is the largest in the world.
2nd one is invention of ebay.eBay Inc. is an American Internet company that manages eBay.com, an online auction and shopping website in which people and businesses buy and sell goods and services worldwide.76 million times each day, members use eBay's search box when they're looking for items that are of interest to them.
ANS 5 :Benefits IT could result towards managing Talent could be many like invention of a good camera with the help of IT really helped those photographers who wants their creativity to be admire,IT has really helped ENTERTAINMENT INDUSTRY to make their work easy.IT also helped ANIMATION INDUSTRY where by applying good softwares a talented person is doing a great job to make his ideas more reasonable.IT is really helping in gathering ideas to create a pool of talents.
Yashpal Doshi , ISBR
Ans.1)The two instances are in which IT strengthened CRM of tndian companies are:-
a)I.C.I.C.I bank which is the seconnd largest bank in india has grown through this stage only because implementation of IT ,which help in building and maintain customer for longer period of time.
b)the use of IT in Indian Railways has also been help it , it is besause by online ticket booking and by connecting various ticket counter through satellite it help in propper alocation of tickets,
Ans 2)Global corporate space where IT has helped toward social cause are varius social sites which are opening these days i.e. orkut , blogspot, yahoo messanger has help in great way with socializing with the out world and also corporate world in great way.
Ans.4)The two of the largest innovation that have leveraged IT in big senseare:-
a)server it is application or devices that perform services for connecting clients as part of client-server
b)kpo /bpo market is also a big innovation which has leverage an IT market to great extent.
Ans.5)IT can be a big help to the talanted people , see if any music company has got any pool of talanted people and he has good voice quality, and if any voice modulation is required then it can be done throgh through IT and and it can help talented people as well asmusic industry . It can also help players to see there performance in any particular match and if any improvement is reqired in his playing technique IT can help him.
ans3)THE FINANCIAL INDUSTRY(INSURANCE N TECHNOLOGY?) was reminded of the vulnerabilities of offshore outsourcing relationships. While the problems were related to communicaton which can be considered as the physical infrastructure upon which global information exchange depends.During the week straddling January and February 2008, four undersea cables carrying Internet traffic were disabled -- three were at least partially cut and a fourth was taken offline due to problems with a power system. Two of the cables were located off the coast of Egypt near Alexandria and the other two were in the Gulf of Oman off Iran. The cuts resulted in serious Internet traffic interruption in the Arabian Peninsula. But, more significant for the financial services industry, the damaged Mediterranean cables, which are the chief conduits for Europe-bound Internet traffic from India, affected Internet traffic to and from india.The source says the cable failures provide "a good lesson for all of us to draw upon when we look for global [sourcing] locations," he stresses that the more urgent lessons are focused on the flow of information rather than the locations of operations.
2) IT plays a major role in all sectors and it helps the social,cultural and environmental cause in various ways.
The days passed are those in which IT companies made most of their social contribution only at the time of natural calamities or during some specific occasions.And now the IT firms have realised that without maintaining proper contact with the society they cannot survive.Thus the concept of IT literacy helps society as well it aims at benefitting the industry in the long run.
The main aim of this IT literacy is to make computer an indispensible tool and to help the underprivileged section of the society by updating them with the changes. Some examples:'Train the Trainer'programme and Computers@classrooms done by Infosys.
1) In the Indian context, the best example is the Indian railway. Today, Indian railway is performing the best roll in the country. After the incurring losses for the few years the company is in the profit for last three years. Today every company is introducing the IT into them as the important intervention in the company. The same way Indian railway has adopted the CRM. The reservation method /technique that it gives to their customer. Internet booking, telephone queries, booking of the ticket with the help of the mobile. The customer can reserve their ticket online and pay the amount by the credit or debit card. And get the copy of the ticket.
• ICICI .this bank is utilizing the CRM for getting the customer through the method of the SMS, telephone call and advertising on the email.
2) ITC is the company which is doing a lot for the social development. It utilizes IT for the literating the village children and people. And another example is Grameen Bank in the Bangladesh. It helps in giving the employment to large population in Bangladesh. It helps in self reliable the women section.
3) Benefits IT could result towards managing Talent-it help the person get in touch with different innovation. It also helps in the development new invention. Example –nokia which allow the net user to design the product according to their preferences.
4) IT recent big development is CISCO has developed a device which can result in the telepresence that is it help viewing the person 3D for one place to another. Person did not have to visit to far distant place. Only he has to do is to use the technique of telepresence. Another is the 4G in which person download the movie at the speed of 54mbps from the mobile within 12 to 14 minutes.
amod kumar
sec A
Au07/004
sorry sir i have send the comment without indicating the name.
1) In the Indian context, the best example is the Indian railway. Today, Indian railway is performing the best roll in the country. After the incurring losses for the few years the company is in the profit for last three years. Today every company is introducing the IT into them as the important intervention in the company. The same way Indian railway has adopted the CRM. The reservation method /technique that it gives to their customer. Internet booking, telephone queries, booking of the ticket with the help of the mobile. The customer can reserve their ticket online and pay the amount by the credit or debit card. And get the copy of the ticket.
• ICICI .this bank is utilizing the CRM for getting the customer through the method of the SMS, telephone call and advertising on the email.
2) ITC is the company which is doing a lot for the social development. It utilizes IT for the literating the village children and people. And another example is Grameen Bank in the Bangladesh. It helps in giving the employment to large population in Bangladesh. It helps in self reliable the women section.
3) Benefits IT could result towards managing Talent-it help the person get in touch with different innovation. It also helps in the development new invention. Example –nokia which allow the net user to design the product according to their preferences.
4) IT recent big development is CISCO has developed a device which can result in the telepresence that is it help viewing the person 3D for one place to another. Person did not have to visit to far distant place. Only he has to do is to use the technique of telepresence. Another is the 4G in which person download the movie at the speed of 54mbps from the mobile within 12 to 14 minutes.
5). IT failure story: The crisis-ridden Child Support Agency (CSA) has a history of IT failure. It was not just the technology that caused difficulty but the management of its introduction.
GHANSHYAM ASTHANA
ROLL NO.AMU07/023
1-NASSCOM AND INFOSYS IS TWO MAJOR COMPANY IN INDIA WHO IS USE IT AND MAKE A STRANGTHENED CUSTOMER RELATIONSHIP MANAGEMENT.
2-TCS,GRAMMEN ALSO PRVAED GOOD PLATFORE USE IT BECOSE IT HEALP TO KNOW WHAT IS GOING ON IN WORLD, BUSSNICE,THIS IS ALSO AWEAR MOST OF THE PEOPLE AT SAME TIME.
4-SAP IS THE WORLD’S LARGEST INNOVATIONS GLOBALLY IT IS BUSINESS SOFTWARE APPLICATION WHO IS USED MORE THAN 120 COUNTRY AND MORE THEN 346000 CUSTUMERS IN THE WORLD.
5-IT IS ALWAYES USE FUL NOT EVEN NEW TALENT ALSO THOSE ARE DOING WORK LIKE IF YOU ARE NOT IN COMPANY BUT IMPORTANT IS I NTRECT THE PEOPLE THAT SATUTION ONLY IT WILL HALPE.IF TALK ABOUT NEW TALENT IT PLAY MAJOR ROAL LIKE INTERVIEW,SEND INFORMATION .
Ans 1)IT RESULTS TOWARDS MANAGING TALENT. people with good job skills in PC
-Network and server administrations are so scarce in area, was wondering if this is happening every where
-Toolbar from internet explorer and firefox. this toolbar has the ability to search all ther popular warcraft sites with the click of the button. Check talent build, talent calculators or mode searchers.
Ans 2)TWO LARGEST INNOVATION.
1) One of the largest innovation is made by APPLE popularly known APPLE I-PHONE one of the new innovation in the field of touch screen mobiles. This is the innovation which has been done with the help of information technology.
2) Another big example of innovation is The DNA fingerprinting technique developed by British geneticist Sir Alec Jeffreys has revolutionised the field of forensic science, and police detective work.
It has also played an important role in the resolution of paternity and immigration disputes.
DNA fingerprints are examined all around the world, even in portable laboratories, and the equipment for genetic fingerprinting is being made by dozens of companies globally.
Sir Alec discovered the technique for DNA fingerprinting in a "Eureka" moment while examining an X-ray that formed part of a DNA experiment, analysing genetic markers for fundamental human studies.
Ans 3)INFORMATION TECHNOLOGY FAILURE
Quantas the Australian national airline, has endured two high-profile IT failures in recent years and a third major project appears to be at substantial risk. In many respects, the company offers a case study for examining how underlying management issues can cause multiple IT projects to go bad.
The project was restarted nine months after the IBM contract was canceled. Australian IT said the purpose of the restart was “stripping complexity out of the carrier’s aging computer systems.”
Qantas started its long-term upgrade and modernization plan only after the company’s IT infrastructure had become complex and unwieldy. This apparent poor planning put the entire upgrade program, including its individual project components, at increased risk. Here’s a 1995 description of Quantas’ infrastructure challenge:
NAME : JAYA ARORA
ROLL NO.:- AU7/029
SEC.:- A
ANS1:-1) Ranbaxy Laboratories ltd is India’s largest pharmaceutical co an integrated & research based producing a wide range of quality drugs & supplies to domestic & international international markets with extensive use of IT in its research & international business which helped the company to build good relationship with its distributors(direct & indirect customers).
2)ICICI Bank reformed its banking system to fully automation by providing ATM facilities it has attracted many new customers and all the customers r satisfied with their quick services.
BIBI AYESHA
SEC C
128
ANs2:-Fostering High Performance in Corporate Citizenship
"Our corporate citizenship programs take our talented people’s skills and experience for delivering high performance and applies them to helping communities around the world facilitate sustainable livelihoods for their members.”
Corporate Citizenship, Accenture
For Accenture, corporate citizenship is a strategic priority. Our commitment to corporate citizenship focuses on the long-term delivery of shared value to us and to our stakeholders. It brings sustainability to disadvantaged communities and has a positive influence on the way the world works and lives. It also fuels the aspirations of our people, influences new recruits when they consider joining our company and transforms the careers of our professionals.
We breed dynamic, innovative programs such as Accenture Development Partnerships and foster unique partnerships with not-for-profit organizations such as Voluntary Service Overseas.
Above all, we have seen how corporate citizenship can instill pride and self-respect in individuals and their communities.
Accenture has played a key role in shaping and focusing external thinking on corporate citizenship. —Accenture developed a platform to match needs for medicine and supplies with donations from the private sector, and also helped to improve the Global Fund's strategic decision-making and operational capabilities. Building on this success, Mark Foster, group chief executive, Management Consulting and Integrated Markets, created a team to work with the Global Health Initiative (GHI) of the World Economic Forum, including Chris Trimble from Geneva, Alexander Meyer auf der Heyde from Germany, Robert Paquet from Switzerland and Michael Edwards from the United Kingdom. The team has catalyzed a new partnership with four leading multinationals addressing HIV/AIDS in small and medium enterprises along their supply chains. Accenture helped develop the strategic framework, broker the partnership and track the results with the GHI. “
IT helps in globally in enviornmental causes like it helps in determing the pecentage of harmful gases which are harmful to our enviornment like increase of percentage of co2 in enviornment due to which warming is happening,determine the age of fossils,use in radioactive,optics which helps in bio science.
IT helps in innovation for using the r&d in every respectlike operation it shows the internal part to which we see internal defects and do easy operations.it also helps in determine the sex in the womb and stages of baby in womb in his/her womb
sorry sir lcomment is minne
irfan youssouf
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138
ans-1(a)use of IT in subiksha,in it the increasing availability of customers transaction level data at the point of sale (pos) in electronic form in various stores in india is opening up important arenas in marketing analytics that can enhance business dicision-making process.this is discusses the strategic role that management of customer information resources can play for the growth and sustenance of business.
ans-1(b)in hariyali kisaan bazar retail outlets with a custombuilt IT system to serve rural consumers.
it is partnered with software solution providers SAP and Polaris
to create a unique platform.
the scope of IT involved supplying the agricultural and daily needs of the farmer that include availability of inputs, agronomy services, finance, and output linkages.The main objective was to develop and customise a retail solution which would help the company serve the rural customer better while creating a strong infrastructure for the operations spread over multiple locations.
1. Indian Railway & SBI are Indian companies where adoption of IT has resulted into a strengthened customer relationship manag ment. 2.Orkut is a space where IT has helped towards social or cultural cause
3.Benefits of IT towards managing talent are like knowledge management,creating database & give information as and when required.
1)SONY LTD is comitted to working toward a sustainable society for the next generation bcoz the world is facing such serious challenges as climate change,poverty,disease& educational needs as part of efforts to address the issue sony joined the world wide fund for nature by SONY SITES WORD WIDE(USING IT).
2)GOOGLE CO has integrayed people socialy by providing global information with local interaction.
1)ICICI and Echoupal
1)ICICI prudential and Tata INFOTECH and TELECOM.
2)a)In 1995,comprehensive assessment of electricity used in commercial-sector office equipment (Koomey et al. 1995, below). It did not address energy used by network hardware, but it did deal explicitly with stocks, energy use per unit, and operating hours to estimate total electricity used by commercial sector office equipment in the U.S.
b)IT used in blogs for inviting avtivist for a comman voice
5. a)Attendence
b)storing skill set knowledge.
c) Passin on information and sharin to their employees.
d) Productivity analysis.
4. ORKUT- networking field.
Grameen banks- has extended his service to european nation.
last un named comment by was sent by bibi ayesha
name gunjan kr bharti
sec (A)ROLL AUO7\25 AMU
ANS Q 1
The two indian companies where adoption of it has resulted into in a CRM these companies are ITC &
PARAS
Q5 some importants benifits key concept of it result towards managing talents IT helps to learning organization in terms of innovation reserach & development
Q 4 the largest innovation have globaly leveraged IT in medical sectorH example is cancer & trement of HIV disease
Q5 global corporate space where IT has helped towards the cultural or
envionmental.this case related to ITC E choupal basically its connected with farmers
Answer 1:
Any Indian bank today have strengthened CRM with the help of IT as the customers are now able to make transactions online.It helps them to save time and energy.there is more accuracy because of IT.
The second exampple can be the indian railways.
Answer 4:
1 Kingkose facility by fedex
2 Boeing getting various parts of aeroplanes prepared in various continents.
submitted by
arunees ravat
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Ans:- irfan youssouf
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RE: Billion-dollar IT failure at Census Bureau
Most big projects don't fail because of some high tech esoteric risk - they fail because the basics are overlooked. Poor governance, poor requirements analysis, poor scope definition, poor risk management, poor procurement management, poor communication - this project's got it all. Perhaps they should get in a properly qualified project/program manager to sort it out.
Trading on the Tokyo stock market was suspended for more than four hours on Tuesday after its IT systems failed.
Billions of pounds of trades were reportedly lost as a result of the incident. The crash is the most serious since Tokyo, the world’s second largest market, adopted an all-electronic system in 1999 and ended floor trading.
The trading system is supplied by Fujitsu, which recently rolled out a software upgrade to tackle an increase in the market’s trading volumes. That upgrade is believed to be linked to Tuesday's system failure. The world’s trading markets have experienced technical problems with their IT systems in the past, but rarely approaching this scale
In 2000, the London Stock Exchange delayed the start of trading due to a software glitch which led to incorrect price information being displayed, while the New York Stock Exchange cut trading short by four minutes earlier this year due to an IT problem
Serious clinical computing problems in the worst of places: an ICU
(Note: This is a case account from several years ago when I was Director of Medical Informatics. It was one of the major experiences that led to the realization that clinical IT difficulties were not being adequately addressed anywhere, and that Director of Medical Informatics positions were poorly structured and inadequately empowered.)
In an East Coast USA tertiary hospital’s medical intensive care unit, an electronic patient record and physiologic monitoring system was desired by the medical and nursing staff to save time and improve care. The MIS department was put in charge of software and hardware selection and configuration. The implementation of the ICU system was near complete upon the arrival of a medical informatics expert, hired as “Director of Medical Informatics” largely at the prompting of the Senior Vice President for Medical Affairs to resolve major clinical IT problems and political infighting in the hospital.
The MIS department by policy only used Compaq computers. Any other computer manufacturer's computer was deemed "risky." There were stories of a bug in a model of Macintosh causing packet storms and taking down a network. Other computer brands might also have compatibility problems and require special drivers (not that this was ever tested). Therefore, Compaq PC's were the "one shoe" that would "fit all" needs in the organization.
The ICU rooms were very small. In order to fit the standard-issue Compaq desktop computer into such rooms, along with a standard CRT monitor, custom (expensive) cages were designed and ordered so that the machines could be bolted to the ceiling of each room. Special custom poles and cabling harnesses were also designed, ordered and installed, custom-made to fit each room at great expense – over five thousand dollars per ICU room. On each pole was mounted a standard computer CRT monitor, keyboard and ordinary computer mouse.
Issues such as air filtration, maintenance, and contaminant circulation from the power supply fans of each machine, heat generation from the CRT's, dirt accumulating on the mouse and keyboard, and other ergonomic and medical issues were not considered. The informaticist, asked to evaluate the system, was rather shocked by this, especially with the rapid rise of resistant strains of pathogenic bacteria in the United States (e.g., methicillin-resistant staphylococcus aureus or MRSA), and other airborne pathogens such as TB where resistant strains were also appearing.
The informaticist was a physician who had excellent training in infectious disease (his chairs of postgraduate medical education were infectious disease experts, one of national standing), as well as a thorough understanding of electronic equipment. He had a clerkship in biomedical engineering, was a microcomputer hardware expert, as well as a licensed radio telecommunications specialist by examination, the amateur extra class, the highest certification. He had constructed complex electronic equipment from kits as well as from raw parts and blank circuit board stock, including an infrared sensing heart monitor, high powered shortwave transceivers, and computer equipment (when individual parts required soldering onto blank circuit boards), as examples. This was known to the hospital staff.
His concern – a concern in his judgment not just possible but highly likely – was that the dust balls and dirt that accumulate in any actively fan-cooled electronic equipment operated in contaminated or dirty environments might serve as an excellent medium for colonization by pathogenic organisms, and that the organisms could be spread by the air circulated by the fan. These concerns were ignored by MIS staff, the infectious disease department and the head of the ICU (and by rumor also ridiculed).
The informaticist was shocked even more by an apparently cavalier attitude of the senior hospital management towards these concerns. Even at his recommendations, industrial form factor computers (small, convection-cooled or low-air-circulation, and mountable to a wall), flat-screen LCD monitors (compact, low-power-consumption, low-heat-producing), easily-cleanable track pads, and other ergonomically better-suited solutions were dismissed with the refrain "we don't support them". No such technology was purchased for evaluation. In fact, as it turned out, the MIS system architects had actually never before seen or even heard of a combination keyboard and track pad that had been available off-the-shelf for a number of years from nearby CompUSA outlets - for the grand sum of $50 retail.
Worse, the ICU system had ergonomic and technical problems. A clinician hit his head on one ceiling-mounted computer. A monitor nearly toppled and caused an injury. Redesign and relocation of the hardware mounting cages and poles had to be performed at more expense. The ICU room crowding and tight workstation ergonomics were not appreciated by busy ICU personnel. The informaticist noted the ergonomic problems and recommended solutions, but was resented since the technology being suggested (e.g., industrial/clinical computing form factors, track pads instead of mice, and flat screens from a number of non-Compaq vendors) were "not supported by I.S." Recommendations to periodically culture the dirt and dust inside the ceiling mounted computers were also ignored.
The informaticist sensed a motivation of the MIS department might be to protect the investment they’d made for the custom installation of desktop computers on the ceilings of ICU rooms, requiring the Rube Goldberg-style mounting cage, swivel pole, interconnecting cables, and other hardware that had been acquired at great expense to “force-fit” inappropriate computers into the ICU rooms for the convenience of the MIS department. The informaticist also sensed a motivation of MIS to meet remaining project deadlines and budgets, perhaps related to bonuses or to advance their careers – at the expense of proper due diligence regarding seriously ill ICU patients. Unbelievable, thought the informaticist. The MIS culture - and the culture of indifference to that culture by clinical leadership – might be endangering patients, and his advice was being ignored and marginalized.
As an engineering specialist later commented when reading this story:
If there is a specific application (example: a PC requirement for an ICU room), then the specifications for what should be in the room should be established first. If the requirements are that the equipment be compact (small, out of the way somehow), this should be part of the specification. MIS personnel and the users (clinicians who operate in the room) should define what is required, including any "hardening" requirements (CPU shielding from magnetics or radiation), ventilation requirements, and display requirements (touch sensitive LCD screens?).
Obviously, there needs to be consideration as to how to engineer this system (I'm still thinking get the CPU out of the room, wire in, that way there's only the monitor and input device/keyboard/mouse), but the system should be designed and not just slapped in as the same CPU as what's in the accountants office. More importantly, if the MIS group insists on a standard CPU (Compaq, HP, IBM), then they are responsible (and in my view liable) for guaranteeing that the system meets the standards required.
In pharmaceutical plants, there are areas which are designed to be low or no particulate generating (Class 100 areas) where product might be exposed to the environment. In these areas, all the equipment is required to be of clean room design (low generation, no aerosols, etc.). When equipment such as computers are required for the area, the engineer MUST find a way to keep the system from putting material in the area. This means either locating the CPU (with its fan and heat generating components) outside of the room (with sealed cables coming into the room) or putting the CPU under an exhaust hood which removes the exhaust air from the room. Either way, the system must be designed to the needs of the area.
The system was also repeatedly crashing. The informaticist noted portable x-ray machines in frequent use in patient rooms, as happens in ICUs, and realized x-ray scatter could be a cause of PC crashes. MIS personnel, on the other hand, thought insufficient RAM might be causing the crashes (empirically - there was no actual evidence for this) and were set to spend a large amount of money to upgrade each machine.
When the informaticist inquired if the computers used parity-checked RAM as a precaution against memory errors caused by x-ray radiation or other factors (a reasonable question for an ICU setting), it became apparent to him that the MIS personnel, including the MIS director, did not know if the computers were so-equipped, and worse, did not know what parity checking memory was or why it might be needed in such a setting.
After this basic question and a lack of response, the informaticist reported the potential problem to the head of the ICU. The response of the MIS personnel was to shun the informaticist and say non-complimentary things to administration about the informaticist's role and beliefs. The MIS personnel assured administration that all computers had the parity feature, and that is was not very important anyway since only "satellites in Earth orbit" needed protection from x-rays.
The informaticist pulled a memory module from a machine and found it was an 8 bit, not a 9 bit, module and therefore did not support parity checking. However, administration did not believe the informaticist's concerns about ergonomics or technical issues such as this, after the assurances and spin from MIS.
It later turned out that neither x-ray scatter nor memory quantity was causing these particular crashes. In fact, a vendor software design deficiency was found to be causing the crashes. The vendor had apparently designed the system so that each individual client workstation was responsible for initiating printing of periodic reports on the patient in its room, rather than centralizing this function at the server. This introduced a manifold increase in potential points of failure and was found to be the major source of the trouble. Significant modifications to make the reporting function server-based solved the problem.
This was a design deficiency that the informaticist, who had developed significant software in the past, would have recognized quickly as suboptimal for a critical care setting such as an ICU in the first place. Also, the informaticist still recommended parity memory for any critical care setting as a relatively inexpensive legal due diligence. This advice was not heeded.
The informaticist's credibility with administration had been tarnished by MIS. The informaticist's concerns about the technical abilities of the MIS department to support equipment so closely involved in this critical patient care setting were also resented by administration. Regarding organizational changes recommended by the informaticist on clinical IT leadership, the chief medical officer seemed more concerned with the possible effects on IT personnel’s careers than with the effects of faulty computing on patient well being. The informaticist found such priorities simply stunning.
Meanwhile, the system proved more costly to support than MIS had predicted, requiring extensive development and customization (over and above the inflated costs of the fancy mounting accouterments), since it was immature, not entirely reliable, and user-unfriendly. One very valuable system feature, the severity scoring system, was never enabled. That feature might have allowed patients to be transferred out of the ICU earlier, saving a significant amount of money.
The system struggled with proving a return on investment, was nearly canceled after a year, and was given a "try-it-for-one-more-year-but-prove-the-ROI" reprieve only after a large degree of pleading and politicking by key personnel (including the informaticist). Its future became uncertain, plans to spread the technology to other ICU's in the organization were canceled, and administration had been needlessly "turned off" to this type of technology.
On the whole, the principal actors in the case described above were petty, small-minded, self-serving, and narcissistic at the expense of patient safety. The dysfunction in this malignant hospital environment (madness, actually) was one factor in the informaticist later resigning this role and taking a position in industry.
**************************************
Addendum: the informaticist’s fears have since been well-confirmed. It would have been helpful to patients if the hospital had actually taken a scientific approach and investigated the concerns of its own expert.
Dirty PCs fuel hospital super bugs
Hospital Computer Keyboards May Spread Danger
Computer equipment could help MRSA spread
The informaticist can only wonder if the iatrogenic infection, morbidity, and mortality rates had increased in patients who’d spent time in MICU when the computerized physiologic monitoring system that is the subject of this story was in operation.
**************************************
It is worth reviewing the first linked story above, from The Register, a UK newspaper:
Dirty PCs fuel hospital super bugs
by Peter Warren, The Register
Published Thursday 26th May 2005 10:23 GMT
Scientists in the US have linked the spread of the hospital super bug MRSA to a sharp increase in the use of technology in hospitals.
Researchers working in hospitals have found that the deadly bacteria clings to the keys of the computer keyboards used to update patient records and therefore can re-infect the hands of staff even after they had washed their hands.
There were 55 deaths from MRSA in UK hospitals in 1993, but fatalities have increased every year since and by 2003 were running at nearly a 1,000 annually, according to the National Office of Statistics.
The US findings, which were presented to the Society for Healthcare Epidemiology of America earlier this month, found that just touching a keyboard is enough to pick up the bacteria and pass it onto a patient.
The researchers also found that cleaning IT equipment with soap and water was not enough to remove the bacteria.
The only way to clear the infection from the keyboards, according to Dr Gary Norskin from the Northwestern Memorial Hospital in Chicago who carried out the study, was to rinse the keyboard with disinfectant.
"A computer keyboard is like any other surface in a hospital and has to be sterilised," said Norskin, Northwestern Hospital's director of healthcare.
The Chicago study is part of a new trend in the US which is now taking a long hard look at how the introduction of computer equipment into hospitals can often represent a health risk.
Computers quickly become magnets for airborne dust and bacteria-harbouring dirt, which builds up on their internal cooling fans. The fans represent a further health hazard because of their potential to blow that same dust around a ward. "Anything that can put bacteria into the air is a risk," said Norskin. "If you bang into a computer and disturb that dust you can effectively create a dust cloud."
Doctors at the Oklahoma Heart Hospital have already started to address the problem.
"We have computers everywhere because our goal it to have a paperless hospital and to have computers everywhere a patient goes,” said Jeff Jones, Oklahoma Hospital's lead system specialist.
"Computers harbouring bacteria is a very big concern of ours because we have computers only three feet away from patients in our operating rooms and we can't have dirt in places like that," he said, adding that tuberculosis is another potential risk from technology as it is the world's number one airborne disease.
"We did experiment with waterproof keyboards that you can wipe clean but found out that they were generating a lot of keystroke errors that could have been just as dangerous for patients," said Jones.
A spokesman for the UK’s National Health Service confirmed that the department's computer specialists were looking into the concerns and that the agency responsible, NHS Connecting for Health, was conducting a study into the issue at University College London to find the risks.
Dr Paul Grime, the British Medical Association's spokesman on MRSA commented: "If computers and keyboards are going to be next to people's beds then this is something that we have to be aware of because this equipment is no different from any other hard surface in a hospital but the key to this is hand hygiene and staff have to get used to washing their hands before and after touching a patient.”
Such health risks have not gone unnoticed by the computer industry which has moved quickly to respond to the threat created by technology in hospital.
Ans.1) Fed ex and American Express
Ans.2) The Motorists Insurance Group built its Claims Operation System Management Organizer to improve its handling of auto insurance claims. Among its capabilities, the system enables adjusters to access and update claims information. The system has reduced costs, increased claim handling consistency and improved access to information.The company provides better service, has increased productivity and offers customers more competitive pricing
Ans.4) (a.) amazon came with the concept of e-book, in this concept the person can download whole book and can turn the pages by finger touch only and (b.) google came with the concept of google google, in this concept a person wear a glass and identify the place were things which he/she forgot
Ans.5) Organizations differ significantly in their inclination to deploy Information technologies. It is necessary to analyze the factors that determine the organizational inclination to deploy information technologies because this would help firms design appropriate interventions in order to control it. This paper proposes a framework that explains the influence of organizational factors on the propensity to employ information technologies. The framework is based on qualitative data on information technology adoption from four firms in the financial services industry in India. It explains why organizations vary in their propensity to deploy information technologies, and highlights the role of top management, aspects of organization culture, haracteristics of Information Systems professionals, and organization structure. Overall, the paper provides a structure by which specific organizational drivers of informatin technology deployment can be analyzed and controlled and relevant managerial issues can be addressed.
3) a.Japan’s net exports for the decade of the 1990s, when she was supposedly in decline, were 240% of those in the decade of the 1980s
b.Although a declining Japanese economy would imply a declining yen, the reverse has been the case.
c.Japanese government accounting is very different from European or American government accounting, and that what have sometimes been reported as deficits are in fact surpluses.
1.Kingfisher,i-flex, ICICI
4.Point of sale is the bigest innovation in the world. By using this wal-mart and P&G has created the new history inthe world. this innovation is using world wide either it is big retailer or post-office. it ensure that your one product has been sold. Thus it enables organisation to maitain their inventory.
Radio is the another biggest innovation which leverage the IT
2.Accenture's Expertise Supply Chain Management initiative transformed its HR systems to better leverage the heart of the company's operations - the collective knowledge and decision-making capabilities of its employees. The initiative has reduced costs and simplified global HR processes, making it easier to hire the best people, schedule them with appropriately matched clients and nurture their professional development
(rohit kr.)
1.Kingfisher,i-flex, ICICI
4.Point of sale is the bigest innovation in the world. By using this wal-mart and P&G has created the new history inthe world. this innovation is using world wide either it is big retailer or post-office. it ensure that your one product has been sold. Thus it enables organisation to maitain their inventory.
Radio is the another biggest innovation which leverage the IT
2.Accenture's Expertise Supply Chain Management initiative transformed its HR systems to better leverage the heart of the company's operations - the collective knowledge and decision-making capabilities of its employees. The initiative has reduced costs and simplified global HR processes, making it easier to hire the best people, schedule them with appropriately matched clients and nurture their professional development
(rohit kr.)
1. a) Maytas Properties- A Hyderabad based builders and real estate company
The CRM implementation [by Salesforce Enterprise Edition] had helped to increase the efficiency of sales force. It helps to identify the significant leads and categorizes them on the basis of their potential, i.e., most potential, moderate potential, etc. The solution provides complete information about existing leads and customer, as and when required. Where as earlier customer had to speak to two three personals, now they have a single point of contact and need not recall their earlier interaction as this data is already available in the system. A customer can also know the status of their complaints if any without any hassles.
b) Bharti Tele ventures [Airtel]
Before the CRM implementation [by oracle] only 40 percent of their customer issues were getting resolved-this has now gone up above 90 percent. They work on two: operational CRM and analytical CRM. The first is about helping their call centres in the workflow part, helping them in their day-to-day activities. The second provides staff with the required information on customers [for the tailor made schemes].
2. a) Microsoft released the source code for a set of software tools[four in total] developed by Microsoft Research to advance AIDS vaccine research and development for no charge. The main motive is to spur the scientists and researchers to take up the tools and even build on them, thereby speeding the way toward a vaccine,by the help of Information technology.
b) The genographic project launched by IBM, The National Geographic Society,geneticist Spencer Wells, and the Waitt Family Foundation to trace the roots of human journey. Anyone from any part of the world can take part in the project by uploading their DNA results in a centralized global anonymous server,which will help the project.
4. a) Web 2.0 : Web 2.0 has taken a information technology to another level. In Web 2.0 , online users become participants rather than mere viewers. Information can be gathered from a number of different places, and it can be personalized to meet the needs of a single user. Information will flow freely.Instead of getting information from once source that could have an agenda, they can receive their information from multiple sources.
b) 3D video conferencing: This is a giant leap for information technology where a person in one part of the world can come alive in another part of the world, through the digital cameras and high speed broadband network. This would save enormous time and money which is invaluable for any corporate. This new technology certainly has leveraged IT into another level
5. IT could do the following in better and faster ,which would enhance both organization and individual’s capabilities in business terms.
a) Translate organizational vision into goals and mapping the required level of capacities and competencies to achieve goals by the individuals. Make the individual understand the goals of the organization and orients the individuals to work as a team.
b) Enhancing capacities to learn, think relate and act through development initiatives.
c) Helping individuals realize their full potential through learning and development
3. HP –ERP implementation failure:
HP’s IT failure in 2004 contributed a huge impact on its Finance and business.It is down to the poor implementation of ERP. The report revealed that the major problem did not relate to SAP software but to execution related issues.
Vinu Chakravarthy
3)a.Japan’s net exports for the decade of the 1990s, when she was supposedly in decline, were 240% of those in the decade of the 1980s
b.Japan's supposed problems with its government budget are in a category all their own when it comes to misunderstanding.
Ans4> the two largest innovations are
a) GLOBAL POSITIONING SYSTEM
The Global Positioning System (GPS) is a U.S. space-based radionavigation system that provides reliable positioning, navigation, and timing services to civilian users on a continuous worldwide basis -- freely available to all. For anyone with a GPS receiver, the system will provide location and time. GPS provides accurate location and time information for an unlimited number of people in all weather, day and night, anywhere in the world.
The GPS is made up of three parts: satellites orbiting the Earth; control and monitoring stations on Earth; and the GPS receivers owned by users. GPS satellites broadcast signals from space that are picked up and identified by GPS receivers. Each GPS receiver then provides three-dimensional location (latitude, longitude, and altitude) plus the time.
Individuals may purchase GPS handsets that are readily available through commercial retailers. Equipped with these GPS receivers, users can accurately locate where they are and easily navigate to where they want to go, whether walking, driving, flying, or boating. GPS has become a mainstay of transportation systems worldwide, providing navigation for aviation, ground, and maritime operations. Disaster relief and emergency services depend upon GPS for location and timing capabilities in their life-saving missions. Everyday activities such as banking, mobile phone operations, and even the control of power grids, are facilitated by the accurate timing provided by GPS. Farmers, surveyors, geologists and countless others perform their work more efficiently, safely, economically, and accurately using the free and open GPS signals.
B> SUPPLY CHAIN MANAGEMENT
A supply chain is a network of facilities and distribution options that performs the functions of procurement of materials, transformation of these materials into intermediate and finished products, and the distribution of these finished products to customers. Supply chains exist in both service and manufacturing organizations, although the complexity of the chain may vary greatly from industry to industry and firm to firm.
DECISION VARIABLE IN SUPPLY CHAIN
1>location
2>production
3>inventory
4>transportation
EXAMPLE WALMAT AND P&G
Sir,
i am giving the answers below but it can be best if u ll give me some more time.
1) Indian companies were slow in adopting CRM. One of the major reasons for this has been a lack of proper understanding of CRM as a concept and how it could benefit an organisation. In the past, CRM was identified with call centres.
i) Let’s take the case of media companies. Sales executives of TV channels can have a rate card built into the CRM system, thus helping them to make customised proposals to their clients. This also helps in retaining consistency while dealing with different customers and across the sales team. They would like to link their programmes to specific brands that they wish to attract, and also get the attention of media buying houses and ad agencies. This again gets streamlined in the CRM system. Here IT plays a vitol role
ii) ICICI bank is an live example for the public sector banks to understand the needs of the customer and change themselves to satisfy most of the customer most of the time. It is very necessary to integrate the needs of the customer with the technology and continuously monitor the same. It also necessary to upgrade the system from time to time.
CRM AT ICICI BANK. On the 19th of January 2000, a click and mortar made an announcement that offered a clear but early measure of the impact of the "e" in e-business. On that day the ICICI Bank released performance figures related to its previous year’s dotcom initiatives. The company reported a staggering 500% increase in Internet customers during the period from March 31, 1999 to December 31, 1999 – from 4000 to 24,000 customers in 9 months. The rise in Internet banking customers is a result of the Infinity, Internet banking facility launched by the bank. The facility, initially made available to NRIs and later to resident Indians permits online opening of accounts, bills payment, account information, ATM. They expend their energy to get to know the customer better. It is when a customer feels comfortable with the relationship they have with ICICI that they are likely to deepen their commercial relationship with them . And hence ICICI had to think about our CRM initiative very carefully, marrying strategy, technology and internal processes.
Therefore
B2B, e-commerce, B2C payment, ATM centre. Here IT really helps to strengthen CRM.
2) ) In business forecasting, we used technological and economic forecasting to depict the future scenario. However web 2.0 tools and semantic web brought reverse convergance. Let me give you a classical example. You tube, Wikipedia. The phenomenon of you tube and model like Wikipedia are more demanding in this environment and culture. It really helps towards social cause. The most innovative companies -- Apple, Google, Toyota, General Electric (GE) and Microsoft, which were ranked as the top five for 2007 by survey respondents -- have certain cultural characteristics in common. They encourage taking risks and embrace, balance and manage risk. They have leaders committed to innovation and are willing to support it with resources.
3) Motorola.
Motorola, together with its partners, spent so much time and money to turn the concept of a satellite phone called Iridium into a marketable product that many of its potential customers were lured by mobile-phone companies and the venture itself went bankrupt. In general, companies should not spend too much time creating, developing and commercializing an idea because the process can become too costly and the idea obsolete.
After the failure of Iridium, Bertiger became senior vice president and general manager of the company's Global Telecommunications Sector. He retired from that position in 2002 and is currently managing director at Grayhawk Capital and Co-CEO of GrayPeaks, a firm offering on-demand wireless solutions. Investor Dan Colussy ended up purchasing the $5 billion satellite network and Iridium's assets for $25 million in December of 2000. Colussy merged everything into a new company called "Iridium Satellite LLC" and gave the Iridium idea a fresh start.
4) Global organisations face complex challenges, opportunities, risks and threats, arising out of borderless business, especially through information systems and technology [IST], thanks to Internet and WWW. It analyses the factors to be considered while leveraging IST, and outlines a step by step approach to identifying and unifying appropriate IST components to strategically leverage IST.
i) Mobile Television is the latest evolution in the capabilities of mobile devices; culminating in the marriage of media companies with telecommunications companies. Media companies see it as a new distribution medium enabling them to reach a broader audience and to drive business to their products. Telecommunications companies see it as a new value proposition for a mobile market and thus a new opportunity.
ii) Mahindra is always at the forefront of innovation, whether it is India’s first bio-diesel tractor or the first ever hybrid SUV. The customer is the central protagonist in our pursuit of innovation. Whether it is developing a world-class vehicle or creating a memorable holiday experience, the company’s processes are finetuned to ensure that technology is effectively leveraged to create innovative products for the consumer.”
5) Talent management is a process by which one or more successors are identified for key positions (or groups of similar key posts). It encompasses succession planning it also focuses on the potential of employees in broader terms .
Benefits
1) Improve recruitment and field of candidates to key posts.
2) • Meet future skills requirements
3) Develop employees’ potential.
4) Reduction in the time taken to recruit.
5) Reduction in external advertising costs and associated activities
________________________________________
1. Yes, so many companies was doing IT, in that companies I would like to give to companies,
First one is Deccan airlines, at first they were using IT for interacting with customers and then that is converted into CRM.
Second one is HPCL.
2. Wikipedia, Google. These two are helping to social and environmental also.
3. SBI, after using IT only this was rectified.
4. Tata Motors, Apple,
These two companies spend less than their competitors on research and development, yet outpace their industries across a wide range of performance metrics.
Small and Medium Enterprises (SMEs) this is a small company but innovation is the key engine for this company.
5. Information is available in the search engines where you can gain knowledge and managing talent, and creating blog spots.
1. Wipro ,Tcs. In these two companies IT is resulted into CRM.
Because they are using different software like SAP, ORACLE etc.
2. Amazon, Google earth. These two cases are helping to social and environmental also.
3. LI corporation of India story, using IT only this is possible.
4. I. DENTSPLY International, a midsized manufacturer of dental products in York,
II. Google, Toyota etc
Because these companies are having good strategies than their competitors that is less concentration on research & development.
5. We can create our own environment using like graphics.
Ex: secondbirth.com.
And also gain knowledge through information stored.
Ex: Wikipedia.
3. Hershey is a leading manufacturer of chocolates, confectionaries and beverages in United States of America. They offer lots of delicious and lip smacking chocolates in various assortments. The company also makes sugar free chocolates and products suiting the nutritional constraints of the customers. What started as a small entity by Milton.S.Hershey in Pennsylvania has now become a very big company commanding a stake in the U.S. food market. They are also an important player in the international scenario.
Reasons:-
Choosing the Wrong time for implementation
Too much of workload
Conclusion:-
The company could have avoided this menace if only they remained focused. They would have set an example for success instead of an ERP failure story. Companies have failed to learn from the ERP failure story in 1998.They had performed explicably in all areas whereby companies usually make mistakes like not cooperating with the vendor or not changing the business process. It is therefore evident that ERP implementation is a long drawn process which needs to be implemented meticulously as even the minute mistake will spoil the hopes and purpose of the project.
(Rohit Kr. sec a ISBR)
1 ans- atm with different banks, tata moters with nano technology
2 ans- NIIT and aptech in ruaral areas.
3 ans-
4 ans- innovation of ipod by aaple
and also the compact cds
5 ans-boeing in constuction of aircraft and google with the help of different blogs
1.ICICI bank which is having maximum number of ATM's for better customer relationship and citi bank which is like they are providing services through online and in making ensure that people use it they are even collecting fines from the public.
4.google cloud which is mainly for networking purpose from google and Google goggle which help us in finding the thing which were lost
5.IT help in accuracy and perfection in work,in deriving effective concussions,it helps in taking decisions from the data collected.
THE TWO LARGEST INNOVATIONS GLOBALY
ARE 1)THE USE OF E-COMMERCE
2)INTERNET BANKING,INTRANET,EXTRANET
A PERSON NEED NOT COMUNICATE FACE TO FACE ND DO BUSINESS IN PRESENT SCENARIO OF BUSY LIFE UNDER ANY PORTFOLIO BY USING E-COMMERCE.
A FIRM CAN HAVE CONTROL OVER ITS OTHER BRANCHE OPERATIONS BY INTRANET ND COULD EASLY CONNECT WITH OTHER ORGNS IN DIFFRNT COUNTRIES.
BIBI AYESHA
C- SEC
4)IT is defnetly beneficial to manage talent the best ex can b seen in pharmaceutical co where their emloyees are important assets they need to b engaged on extensive research and this is posible by use of IT they r moulded efficiently.
bibi ayesha
sec-c
ans5:- irfan youssouf
sec c
138
IT helps in managing the talent by the the innovation in pharma,bio tech, solution
Recruiting the right people is only half the job done. Grooming and managing talent is the greater challenge. Sushmi Dey writes how pharma companies view the connect between talent management, retention, employee engagement and productivity.
Pharmaceuticals' is a business driven by research. Talented people are, therefore, any pharma company's assets because they are the source of ideas which drives research. Though very few companies have developed specific initiatives, Indian pharma companies have lately recognised the criticality of talent management. Nurturing, recruiting and retaining talent is a vital part of any drug company as there is a proven link between having talented employees and overall business performance. "With attrition as high as 35-40 percent in the pharma industry, Indian pharma companies are now aware and have realised the importance of managing their talent. They are trying to have their talent management strategies in place to manage and retain their best people," says Ruchelle Dias, Associate Consultant, Interlink Consultancy.
Besides, as the companies globalise their business operations, innovation becomes a key driver to carve out a leading position in competitive markets. With a large number of patent expiries, declining R&D productivity and pressure on healthcare budgets, pharma companies are forced to change or modify their business models in order to realign their business. According to Dias, pharmacos who recognise this have started initiating policies and programmes to discover, scout and procure talent to have cutting-edge competitiveness.
People, the live brands
Neel Ratan
Executive Director
PricewaterhouseCoopers
The right talent is essential for any knowledge industry. However, while the process of globalisation has injected new challenges in pharmacos with companies obtaining a business advantage through competitive research, the need for talent has become even more acute. The pharmaceutical industry being an R&D driven business, there is a high need for people with both technical as well as practical knowledge and skills. A talented workforce with necessary skills and competencies can drive business process and help achieve aspirational goals.
Anil Kumar Mishra
Head-Human Resource and Administration
Shreya Lifesciences
According to Neel Ratan, Executive Director, PricewaterhouseCoopers, for a growing number of companies, competitive advantage lies in the ability to create an economy, driven not by cost efficiencies but by ideas and intellectual know-how. “Every aspect of the pharma industry requires talented people to discover, develop, license, manufacture, market and monitor medicines. We can talk about a brand but the people in a company represent a living brand. We can focus on intellectual property but that is the creation of people, and people joining or leaving a company will add to or reduce the sustainable intellectual property. We can talk about markets, but to access any market you need people with a good understanding of that market," asserts Anil Kumar Mishra, Head-Human Resource and Administration, Shreya Lifesciences.
Why manage?
The Indian pharmaceutical industry is one of the most dynamic in the world. According to Ratan, it is valued at $12 billion, ranks fourth worldwide accounting for eight percent of the world's production (in terms of volume) and 13 in terms of value. Indian companies provide solutions and services globally. Global companies have also set up their research and manufacturing centres in India, not only because of the relatively low cost but also because of superior infrastructure, high quality scientists and the capability to conduct path-breaking research. Hence, undoubtedly there is immense talent in the Indian industry.
However, with the domestic pharma market in India growing at a rate of 8-9 percent per annum, there is always a scope to enhance these management capabilities to support business growth, believes Ratan. Implementation of talent management strategy helps in improving organisational performance through better identifying, sourcing, developing, rewarding, motivating and retaining the talent that keeps the organisation ahead of its competitors. "If neglected, lack of talent management can hinder the growth and survival of pharma companies in today's changing market environment," opines Dias.
Rise in attrition
Talent management has also become important in view of the increasing attrition in the industry. High attrition rate arising out of flight of good people adversely affects competitiveness. This will be a serious roadblock, particularly when Indian companies want to acquire a dominant place in global markets. "Individuals with transferable skills have become both valuable and rare. Good talents are scare and they are highly mobile. The average tenure of talented employees in the age group of 25-35, the age group targeted by most fast growing organisations has fallen from an average of 3-5 years in 2004 to just 1-2 years in 2005. Companies have started to realise that they need to be more sensitive and sophisticated in their approach to attraction and retention of good people," says Dias. Agrees Ratan, "Companies must realise that managing talent proactively will help them sustain their competitive advantage, acting as attraction and retention tools.
Meeting organisational needs
Derek Stockley, a management guru defines talent management as "a conscious, deliberate approach to attract, develop and retain people with the aptitudes and abilities to meet current and future organisational needs." While human resources have always played a strategic role in enhancing organisation effectively, talent management implies a necessity to attract, nurture and develop people identified as having special ability and potential.
Recruit: Due to high rate of attrition and subsequent growth of the pharma, biotech and clinical research industry in India, the need for the right talent is high. However, to fill in gaps, the quality of employees recruited is often compromised. "Focus on the right-fit model, robust evaluation procedure (both technical and practical tests) and reference checks are some of the ways of sourcing talent," suggests Dias.
Develop and train: Effective talent management means constructing the processes and behaviour that brings together an organisation's and individual's aspirations so that the potential of both is realised. Training helps in identifying the potential talent from employees and later helps to sharpen their latent skills. Training is that aspect of talent management which helps employees to address their developmental needs. Having structured training programmes that are linked with performance appraisal feedback, employees can be developed as per their immediate job requirements. Training like behavioural programmes, leadership and other managerial programmes can help groom employees further in line with their career paths and aspirations.
According to Dias, training and development programmes help bridge the gap between the expected performance levels and the existing one. "The workplace is highly regarded as a real training and development machine for people and having that reputation is a one way to acquire and retain talent because people go where they will grow and develop," opines Mishra.
However, development of talent is not just limited to hiring and retaining good employees but also succession planning in the organisation which saves it from falling prey to any crisis brought about by attrition. "Developing in-house talent for succession planning can help in the long run. While average performers will have to be converted into strong performers, pharmaceutical companies on a fast growth track will have to focus on managing their star performers as well. The best people have to be elevated into potential prospects of succession planning," states Dias.
Retain: Retention of talented employees is always the most important agenda for any company to grow. While good compensation can be a hygiene factor in talent management, only monetary benefits may not be attractive to retain them. "With globalisation, talented people have become more mobile than ever before. They are as likely to be based in India or China as in the US. That means they have more opportunities: They are not waiting around for their pensions; they know their value, and they expect the organisation to know it too," avers Ratan.
However, there are other means of managing talent and retaining people. According to Ratan, providing an intellectually stimulating work environment and culture, good career opportunities, highly challenging assignments, international exposure to best practices, trends and experiences are some way to manage talent in knowledge-based companies. Agrees Mishra and adds, "Talented and ambitious people will only stay with their current employer if they are offered positive development, motivation and nurturing to ensure they are given every chance of realising their potential. Simple financial packages, although superficially attractive, often assuage a short-term need but rarely cater for the long-term requirements of a talented person."
Organisational environment
In many organisations there is talent but it does not reveal itself. This is due to lack of organisational environment to reveal the full range of existing skills. Talent management deals with the ability to create the organisational processes by which talent can be identified, deployed and revealed. Organisational environment like work culture, engaged leaders, effective communication practices, challenging assignments, international exposure, flexible work-time, quality of life, work-life-balance, etc. can increase employee engagement and improve productivity. Ratan points out that pharma companies must not only attract talent but also foster an environment in which their clever people are inspired to achieve their fullest potential in a way that produces wealth and value for all stakeholders.
Besides, a good organisational environment creates a better perception of the organisation, its business and the role for the employee. It further sends out the right messages that the organisation cares for its people thus increasing the attractiveness of the organisation as an 'employer of choice'.
Career track management
In the pharma industry, talent holds the key to the company's competitive advantage through innovative research techniques and models. Further, in terms of job rotations, there are not many career options that can be provided to those in the line of research and hence innovative ways to manage talented people is a must.
While employees are no more seeking just a job but a more exciting, challenging and growing career path, career track planning is important. Good practices and systems in career track management can clearly show employees their growth prospects in the organisation, while also supporting them with structured and planned development.
A research conducted by Interlink shows that monetary gain is of secondary importance to career growth and job satisfaction. According to the researched companies, good people look at higher responbilities, challenging jobs, quicker promotions and promising career paths where they find themselves growing with the organisation. "Career track planning can be done by developing comprehensive career growth plans for existing talents. Companies need to design fast career growth plans for their people by providing plans with a variety of challenging assignments. Some talented employees are highly individualistic. Providing mentors for them to become good team members and team leaders is another workable method," suggests Dias.
Good talent is scare
With the growing demand for people, attracting, managing and retaining intellectual capital are the biggest challenges in front of HR departments. This is even more critical in knowledge-based industries like pharma. "Talented employees are sharply intelligent, self-motivated and strong on taking up initiatives and new challenges. Individuals with transferable skills have become both valuable and rare," states Dias. Good people are scare and they are highly mobile.
Psychological relationship
Managing talent in a knowledge-based industry has additional challenges that the leaders have to handle with care. Employees in pharmacos are generally intellectual staff and hence the psychological relationship between leaders and employees is very crucial. "Professionals who contribute to organisational competitive edge directly want a high degree of organisational protection and recognition that their ideas are important. They also demand the freedom to explore and fail. They expect their leaders to be intellectually on their plane but they do not want a leader's talent and skills to outshine their own," says Ratan
Ans 1) Reliance,TATA,Asok Layland are the example of those companies.
Ans 2) Navjyoti,(By: IPS Officer KIRAN BEDI) A Non Profit Organisation deals with the problems of womens,like ill treatment from their husband, beatings, cases of dowry etc. can without reaching to the councellar can mail them their problems & can get the solutions.
Ans 3) billion dollar IT mismanagement at Census Bureau. It was rectified by investigate & analyze the management policies and 2ndly, detailed analysis of the Harris corp's role.
ans 4) Siemens,strategic initiative build global innovation network in the machinery & industril product industry. 2nd is Booz Allen Hamilton's annual study of the world largest corporate R&D spenders find two succes factor:allinging the innovation model to corporate strategy & listeing to customer every step of the way.
Ans 5)The benefits are:towards pluralism & partnership in management development in local govt.
-the changing nature of the work & organisation : implication of human resource management.
-knowledge for decision support
-re engineering.
Regards,
Noorjahan Begum
ISBR SEC C
a-1
Aviva uses CRM to insure success implementation has also facilitated quick analysis of Aviva's sales and marketing initiatives, which has, in turn, helped the company modify its products and services before offering them to customers.
Wipro Limited (NYSE: WIT), a leading global provider of IT services to international companies, today announced that it has won a new CRM project at nPower, a leading supplier of gas and electricity in UK. This comes close on the heels of Wipro's successful completion of projects with Farmers Insurance, US and Enron India, where CIOs have relied on Wipro's Customer Relationship Management (CRM) skills as a key enabler of their large-scale CRM initiatives.
a-2
TARAHAAT'S PORTAL FOR RURAL INDIA
TARAhaat is a business enterprise of Development Alternatives (DA), an NGO focused on sustainable rural development in India, and its marketing arm, Technology and Action for Rural Advancement (TARA). TARAhaat uses a franchise-based business model to bring computer and Internet technology to rural regions and plans to use these technologies to create revenue streams leading to financial viability for itself and its franchisees.
a-3
AMR Corp., PROJECT: “Confirm” reservation system for hotel and system for
Budget Rent A Car Corp., hotel and rental car bookings
Hilton Hotels Corp.,
Marriott International Inc.
WHAT HAPPENED?After four years and $125 million in development, the project crumbled in 1992 when it became clear that
Confirm would miss its deadline by as much as two years. AMR sued its three partners for breach of contract, citing mismanagement and
fickle goals. Marriott countersued, accusing AMR of botching the project and covering it up. Both suits were later settled for undisclosed
terms. Confirm died and AMR took a $109 million write-off.
Snap-On Inc. PROJECT: Conversion to a new order-entry system from The Baan Co.
WHAT HAPPENED?Despite three years of design and implementation, a new order-entry system installed in December 1997
costs the tools company $50 million in lost sales for the first half of 1998. Orders are delayed, inventory is miscounted. Snap-On’s operating
costs soar 40%, mainly to cover costs of extra freight and temporary workers. Franchisees, frustrated because they can’t operate
the new software, turn to Snap-On competitors. Company profits for the period sink 22% compared to 1997.
a-4
Genesis IT Innovations Ltd is now leveraging its expertise in the area to deliver quality remote audio video access equipment for users.
The Audiovisual industry has seen an exponential growth in the last few years and Genesis IT Innovations continues to bring audiovisual products and provide integration solutions to cater to high- end technological requirements for the Indian markets.
* Walt Disney company to support Blu-ray disc format
(9 December 2004)
* SCM Microsystems appoints Ingo Zankel as COO
(7 December 2004)
a-5
There are somany benifits IT could result in managing talent,the benefits are IT enables to get and gathere the information ,sharing the data base,data can be shared,time saving,money saving.
ans4:- irfan youssouf
sec c
138
IT failure happens in weston,phillips, bajaj etc
Dyadem Software and ConocoPhillips
1.Two Indian companies: ITC & SBI Atm service
2. Aptech & NIIT
3. MOnster.com : customer relationship managemet in 1998 , it was decided that new money making stretagy , they have redesigned their strtagy whic will not worthwhile for customers as well employees......
4. In case there�s a question about how interconnected we really are, just witness the global markets� near collapse in January when Society Generals�s, the French bank, blamed what it said was a rogue trader, Jerome Kerviel, for $7.1 billion in losses. Society Generals�s efforts to unwind its positions � before announcing them publicly � came close to creating a market panic. George Soros, who was attending the World Economic Forum in Davos, declared at the time: �This is not a normal crisis. It is the end of an era.�
The Fed, itself unaware of Society Generals�s ordeal, felt compelled to lower interest rates. But let�s be honest: that didn�t do much, and three months later, we�re in worse shape. As Mr. Soros said then, �I question how far the Fed can go given the reluctance of people to hold dollars.� In the end, he agreed, there will have to be worldwide regulation of some sort.
5. Benifits of IT towards Talent in the sector of Retail Industry : Many retail organizations need to develop talent acquisition, management, training, and succession programs. If they focus in a critical job area, their entire talent management strategy can be easy to define and actionable.
1. The biggest impact area is performance management.
2. The second highest process area was competency management.
3. The third major area which is becoming urgently critical is sourcing and recruiting.
4. The whole area of workforce planning needs tremendous focus.
1)a)SBI used core banking to help customers access a/cs anytime.
b)airlines use IT for e-ticketing,online ticket status check eg. Kingfisher, Indian Airlines etc.
3)Collaborating with a variety of partners, rangingfrom Microsoft to the Royal Shakespeare Company and Colonial Williamsburg and other companies have developed gaming scenarios designed to add some concreteness to our currentdiscussions about the relationship between games and education. These scenarios cut
across different game genres, different academic fields, different pedagogical models, and
different strategies for integrating games into the classroom. Small-scale games can be
used for quick demonstrations in the midst of a classroom lecture; more ambitious
games might be deployed over one or more class periods as central learning activities.
Games can function as homework assignments, allowing students to work through
challenges on their own. They also can be imagined as possible problems on a final
examination, testing what the student learned by applying it to a specific task or
activity.
b)ITC e-chaupalshave helped remove the role of mediaters ,helping farmers to have direct link with ITC to sell crops and earn more profits.ITC also used IT to develop a common database to educate farmers of the latest farming technologies.
4)a)APPLE i-phonem-world's firsttouch screen mobile,
b)The Electromedical Systems Division of Siemens Medical Solutions announces the introduction of TruST™ m12-lead ECG monitoring for its advanced Infinity Telemetry System. A patented algorithm, TruST makes continuous 12-lead monitoring and ST segment analysis both reliable and practical for ambulatory patients.
“Infinity TruST helps improve patient outcomes by giving clinicians a unique opportunity for more comprehensive electrocardiogram monitoring,” says Bill Isenberg, Group Vice President of Siemens Electromedical Systems Division. “By first incorporating TruST into our Infinity Telemetry solution, we can help clinicians improve electrocardiogram monitoring and ST segment analysis in a way that is practical for today's busy intermediate care environments.”
Uses Six Electrodes, Standard Placement
Unlike conventional 12-lead ECG monitoring, which requires 10 electrodes, Infinity Telemetry with TruST uses only six electrodes to process 12 leads. TruST uses a standard electrode configuration to ensure accurate and efficient placement. What differentiates TruST from other reduced electrode set 12-lead algorithms is its ability to measure 8 “true” leads and interpolate only 4. By including 8 true leads in a reduced electrode set 12-lead, TruST protects against leads-off conditions, increases accuracy in arrhythmia processing, and decreases chances of artifact permeating all leads. As a result, TruST provides increased reliability in continuous 12-lead monitoring and ST segment analysis.
To maximize equipment investments, Infinity Telemetry with TruST supports varying patient acuity by using a single monitor for 1-, 7-, 8- and TruST 12-lead ECG monitoring and offering an adjunct motion tolerant, continuous SpO2 monitor. With one of the lightest transmitters on the market, Infinity Telemetry with TruST enhances patient comfort and mobility.
The Infinity Telemetry System is part of the Infinity Patient Monitoring System, which further substantiates Siemens’ different approach to monitor design, patient transport, bedside ergonomics and workflow, and information management.
Answers to first Question
1.sunsilkgangofgals.com,which is the most intresting marketing strategy that helped CRM
2.Zapak games online(esp. virtual stock market) can help to cross sell Reliance Money products
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